Apply in 3 Minutes! Customer Service Representative

Job Title : Customer Care Executive

Department : Customer Service

Base Location : HSR Layout, Bangalore

Work Details & Schedule

Work Timings : 9-hour shift between 9 AM – 8 PM (Rotational shifts)

Work Days : 7 days working (1 rotational off per week)

Work Mode : Office-based

About Indkal Technologies

Indkal Technologies is a leading consumer electronics company, operating under Acer and Black & Decker’s trademark licensing agreements in India while also marketing its own brand, Wobble. With a strong Make in India focus, the company is expanding its portfolio to include AI-powered TVs and smartphones (launching in 2025).

As part of our customer-first approach, we are hiring Customer Care Executives to ensure a seamless customer support experience.

Role Overview

The Customer Care Executive will be responsible for handling customer queries, complaints, and support requests through multiple communication channels (calls, emails, chats, and social media). The role requires strong problem-solving skills, product knowledge, and excellent communication to deliver a superior customer experience.

Key Responsibilities

Customer Support & Query Handling

• Handle incoming customer queries via calls, emails, chat, and social media.
• Provide accurate product information, troubleshooting steps, and resolution for concerns related to smartphones, TVs, and home appliances.
• Resolve customer complaints efficiently, ensuring high first-call resolution (FCR).
• Maintain politeness, professionalism, and empathy in every interaction.
• Ensure adherence to service SLAs and maintain quality standards.

Technical & Warranty Support

Documentation & Reporting

Qualifications & Skills

Technical Skills :

Soft Skills :