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Customer Success Engineer ( Devops) - Coralogix
NexthireGurugram, Haryana, India11 hours ago
Job descriptionAct as the primary contact for our customers regarding all technical issues. Take full responsibility for customer support cases from initiation to resolution, prioritizing customer satisfaction throughout. Build relationships and collaborate with technical stakeholders to encourage product adoption and growth. Guide and educate customers through the onboarding process and ensure effective ongoing use of our services. Represent customer interests internally, serving as their technical advocate within Coralogix. Manage and prioritize multiple issues simultaneously. Escalate unresolved issues to relevant internal teams promptly and effectively. Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP Background knowledge and hands-on practice in Security monitoring, Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io , SignalFX, Instana, Splunk, Honeycomb, Jaeger BA / BSc degree in Computer Science or equivalent experience Excellent customer-facing skills Excellent communication skills in English Motivation to learn new skills and technologies Great interpersonal and communication skills High availability for fast response to customers Proven work experience with ELK (Elastic-search / Logstash / Kibana) or OpenTelemetry Hands-on experience in Regular Expressions, Lucene, PromQL
Company Name : Coralogix
Exp : 1-3 Years
Location : Gurgaon Sec 43
Job Description
Customer Success Engineer - ( Devops )
Gurgaon, India
- Full-time
- Intermediate
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Engineer • Gurugram, Haryana, India
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