Incedo is hiring for the position of Security Engineer (Tech Support) for one of our clients. If you meet the requirements, please share your profile.
Key Responsibilities :
- Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.
 - Support firewall devices, including setup, upgrades, policy configuration, and troubleshooting.
 - Assist with the configuration of NAT, VPNs (IPSec / SSL), firewall rules, routing, and proxy policies.
 - Analyze traffic logs, system health alerts, and security events using diagnostic tools.
 - Guide users on best practices for perimeter defense, intrusion prevention, and remote access.
 - Work with customers to resolve device performance, failover, and HA setup issues.
 - Contribute to internal knowledge base articles and suggest improvements to existing documentation.
 - Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs.
 - Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.
 
Technical Skills Required :
Strong understanding of network protocols : TCP / IP, UDP, DNS, DHCP, VLANs, etc.Strong understanding of routing protocols : OSPF, BGP, EIGRP, etc.Hands-on experience with WatchGuard Firebox or comparable UTM / NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint, etc.).Proficiency in IPSuite (TCP / IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, and Log analysis.Exposure to Syslog, SNMP, and basic scripting for automation / log parsing.Proficiency with CRM tools like Salesforce or Zendesk.Preferred Certifications :
Palo Alto (PCNSA & PCNSE) or "CCNA Security"Email ID- Sanjaybhatt@incedoinc.com