Account Manager

SmartKatch is a growing enterprise B2B SaaS platform powered by advanced AI Analytics that provides continuous, comprehensive and catalytic financial risk intelligence. We are looking for a hands-on Account Manager to own post-sale success, drive adoption and retention, and grow customer lifetime value by expanding platform use across the customers’ business.

You will :

Drive growth of ARR through upsell and cross-sell of additional modules and use cases.

Own the customer lifecycle : onboarding, adoption plans, QBRs, roadmaps, and renewals.

Protect and improve NPS by monitoring health signals, leading remediation for detractors, and delivering exceptional CX.

Discover unstated needs in coordination with Delivery team by running structured discovery sessions and turning operational pain into product-led solutions.

Partner cross-functionally with Sales and Delivery to close expansions and influence roadmap.

Maintain commercial discipline : accurate documentation, pipeline forecasting, and regular leadership reporting.

You are :

An engineering or finance professional with an MBA and 6 years in enterprise account management, customer success, or enterprise sales at a B2B SaaS company. Engineering or finance professionals with 10+ years’ experience may also apply.

Exposure to senior level interactions is a must, especially finance, procurement and operations.

Proven track record in land-and-expand motions and improving NPS or retention.

Strong consultative discovery, stakeholder management, and executive communication skills.

Familiar with ERP systems (SAP / Oracle / Dynamics) or finance-related analytics preferred.

Data-driven, organized, and comfortable in a fast-growing environment.

Location : Bengaluru On-site with customer travel as needed.

Please send your CV and a 1-paragraph example of a customer growth project you have led.