Common accountabilities :
- Accountable for the budget, performance and results of a medium-sized team or multiple teams of employees. Influences the resource, budget and policy planning and sets concrete development plans for the team members.
- Has a mid / long-term vision of the activity and the business, influences the department's strategy based on a broad understanding of the environment. Exposed to complex decision making.
- Works with a high level of autonomy, based on management directions, escalating issues only when necessary.
Specific accountabilities :
UX Strategy
Work with Product Management, customers to develop a product vision.Contributes to define the User Experience Strategy of a product or service by understanding business context, product strategy, customer values and brand vision.Influence, via UX, the scope and direction or a product or service to generate value and impact on the market.Foster innovation by initiating relevant UX research programs, brainstorming sessions, putting in place processes and methodologies around innovation, and by working with transversal innovation teams.Budget activities
Plan, monitor and coordinate activities of the team by initiating regular interactions with product owners / product management, budget line owners, transversal teams.Develop detailed budget and timelines, monitor budget and resource allocation.Project management
Communicate to promote the team in order to make sure UX is taken into account as soon as possible in the processes.Reply to RFP and participate to pre-sales activities, make presentations to internal and external customers.Anticipate team activity and capacity planning.Manage UX partnerships and contracts with external companies.UX Research activities
Collaborate, guide and influence the team and deliveries by giving research directions and advices on the projectsDevelop a high visibility with top management, marketing and customersManage projects with UX external partners, ensuring that :product / project teams provide the right level of information and relevant testing material to external partnersthat research methodology applied by external partners is adequateUX Design activities
Collaborate, guide and influence the team and deliveries by giving design directions and advices on the projects UX strategy.Develop a high visibility with top management, marketing and customers.