Integrated Incident Manager

Job Title : ITSM Manager

Location : Kochi / Trivandrum | Position Type : Full-Time

Job Summary :

We are looking for an experienced ITSM Manager to lead Incident Management, Major Incident Management, Problem Management, and Availability Management across the enterprise. The role ensures service restoration, operational stability, and continuous service improvement through effective leadership and process governance.

Key Responsibilities :

• Manage the Incident Management process and ensure SLA / OLA compliance.
• Lead P1 / P2 Major Incidents, coordinate resolver teams, and communicate with stakeholders.
• Drive Problem Management with root cause analysis and preventive actions.
• Monitor and report on service availability and performance metrics.
• Collaborate with Change and Release teams to prevent recurring issues.
• Generate reports, maintain dashboards, and support audits.
• Mentor junior team members and promote knowledge sharing.

Skills & Experience :

Interested candidates can share their CV to cv.hr@evokhr.com.