General Manager

Job role : Area operation manager (Hotels / hospitality)

Job type : Full time

Work experience : min. 6 years

Job brief

We, at The Hosteller, are seeking an experienced ‘Area operations manager' to manage a cluster / region having 10-15 properties each having 40-50 keys. The candidate shall be responsible for ensuring high service quality experience is delivered to the guests, shall be responsible for various functions in his region including front office, housekeeping, guest relations, F&B, maintenance & engineering, human resources, etc. He / she shall have to work closely with hotel / hostel specific teams (20-25 per property) and also with other departments in the company.

Job responsibilities

Understanding the company's vision, various properties, operational structure, organisational hierarchy, user demographics, etc.

Understanding the company's operations standard operating procedures (SOPs) regularly and implementing those within your region

Overseeing hotel / hostel regional operations ensuring adherence to company defined standards in all departments including front office, housekeeping, front desk, F&B, maintenance & engineering, training & development, etc.

Overseeing human resource development, training, etc. while fostering a positive work environment for high overall productivity

Conducting regular audits to monitor service quality, identifying improvements and implementing corrective actions

Managing operational budgets by adequate resource allocations and minimising expenses via cost-effective strategies

Supervising timely hostel pre-launches by ensuring operational readiness and quality checks

Enhancing guest satisfaction by addressing escalations, implementing service improvements, and ensuring a positive experience

Working with other internal departments

Building relationships with industry professionals to stay updated on trends and best practices

Regularly optimising various SOPs to build a high service quality experience for guests

Qualifications

Bachelor’s or Master’s degree in hospitality / hotel management

Min. 6 years experience in the hospitality industry (with extensive operational experience in managing multiple properties or regions)

Proven track record of successfully scaling teams, managing diverse operations and working in a fast-paced environment

Excellent analytical, communication, interpersonal and time-management skills

Fluency in English and local language is a MUST

Willingness to travel and manage hotels / hostels across various locations