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Customer Service Specialist [Urgent]

Customer Service Specialist [Urgent]

Profession Makers Recruitment ConsultantsIndia
10 hours ago
Job description

Objectives of this role

  • Providing accurate information about Different Courses and guiding Students in making informed decisions.
  • Maintaining a deep understanding of Different Courses, Admission Process and Documentation to address Students concerns effectively.
  • Responding to Students inquiries accurately and on time, through various channels, including phone, email and chat.
  • Maintaining detailed and accurate records of Students interactions and inquiries.

Required skills and qualifications

  • Bachelor’s degree in Business, Communication or a related field.
  • 0-2 years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.
  • Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
  • Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
  • Organisational and time management skills to handle multiple customer inquiries.
  • Problem-solving skills with the ability to think on your feet.
  • Being detail-oriented with a commitment to delivering high-quality service.
  • Ability to work effectively in a team and cross-functional environment.
  • Experience with Customer Relationship Management (CRM) software for streamlined customer interactions.
  • Analytical skills for monitoring and analysing customer data and feedback to identify trends and opportunities.
  • Salary-As Per Company Norms

    Contact Person-Ms. Arpita Ganguly

    Contact No- 9123362720

    arpita.professionmakers@gmail.com

    Create a job alert for this search

    Customer Service Specialist • India

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