Talent.com
This job offer is not available in your country.
Senior Network Operations Engineer

Senior Network Operations Engineer

OracleIndia
3 hours ago
Job description

In this role you will :

  • Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events / incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors.
  • Join major events / incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer / service, coordinate with SMEs, and provide RCA.
  • Fault handling and escalation (identifying and responding to faults on OCI’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
  • Development of knowledge and skills in network and system administration, particularly with regard to OCI’s own architecture and platforms.
  • You will leverage automation to execute work and develop scripts for routine tasks.
  • Executing network changes following the defined Oracle change management process.
  • Maintain records of equipment failure and liaise with engineers and suppliers as necessary.
  • Contribute to team documentation (runbooks, operations guides, technical documentation) and assist in the onboarding of new hires to the team.
  • Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met.
  • Work with a world-class team located across the world - the OCI Global Network Operations team who supports the network infrastructure environment across the globe.

Career Level - IC3

RESPONSIBILITIES : NOC Operations

  • Using existing procedures and tooling, develop and safely complete network changes
  • Mentor, onboard and train junior engineers
  • Participate in operational rotations providing break-fix support
  • Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events / incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors
  • Provide on-call support services as needed, job duties are varied and complex, needing independent judgment
  • Join major event / incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers / services
  • Fault handling and escalation - Identifying and responding to faults on OCI’s systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution

    • Leadership :

  • Collaborates with the GNOC Shift Leads and management to ensure the efficient and timely completion of daily GNOC responsibilities
  • Takes the initiative to lead, contribute to and participate in the identification, development and evaluation of projects and tools aimed at enhancing the overall effectiveness of the GNOC
  • Drives runbook audits and updates to ensure compliance and collaborate with partner service teams to ensure operational processes are aligned between both teams
  • Conduct interviews and participate in the hiring process for junior level engineers
  • Lead and / or represent the GNOC in vendor meetings, reviews or governance boards

    • Automations / Scripting

  • The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks
  • Preference for individuals with experience in scripting, network automation and databases - Python, Puppet, SQL, and / or Ansible
  • You will use automation to complete work and develop scripts for routine tasks

    • Project Management

  • Lead technical projects such as the development and improvement of runbooks and methods of procedures, driving high visibility technical projects and onboarding and training new team members
  • Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met

    • TECHNICAL QUALIFICATIONS :

    Networking

  • Expert knowledge in the following protocols : BGP / OSPF / IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS
  • Expert knowledge in the following networking protocols : TCP / IP, VPN, DNS, DHCP, and SSL
  • Comprehensive / Broad experience in at least 3 of the following network technologies : Juniper, Cisco, Arista, InfiniBand, firewalls, switches and circuit management
  • Expert analytical skills and ability to collate and interpret data from various sources
  • Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly
  • Experience working in a large ISP or cloud provider environment
  • Exposure to commodity Ethernet hardware (Broadcom / Mellanox)
  • Cisco and Juniper certifications are desired

    • Design

  • Participate in Network lifecycle management through network build and / or upgrade projects
  • Participate in network solution design review

    • SOFT SKILLS & OTHER DESIRED EXPERIENCE :

  • Highly motivated and self-starter
  • Bachelor’s degree is preferred with at least 6-10 years of network-related experience
  • Strong oral and written communication skills
  • Excellent time management and organization skills
  • Comfortable and able to deal with a wide range of issues in a fast-paced environment
  • Excellent organizational, verbal, and written communication skills
  • Experience with Incident Response plans and strategies
  • Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24 / 7 and willing to work in rotational shifts in a network operations role

    • Career Level - IC3

    Create a job alert for this search

    Senior Network Engineer • India