Chargeback Payment Operations Specialist

You willbe responsible formanaging chargebacks fraud alerts internal and external disputes and supporting broader payment operations workflows. This role requires strong analytical skills attention to detail and cross-functional collaboration.

Core Responsibilities

• Investigate and analyze dispute cases from internal and third-party systems.
• Manage and represent chargebacks and retrieval requests.
• Ensure precise and proper responses to disputes.
• Correspond with customers banks acquirers and other payment processors.
• Update andmaintainpaymentsdisputes databases daily.
• Interact with departments including Risk Customer Care Reconciliation and Tech Services.

Expanded Responsibilities

• Monitor and respond to fraud alerts ina timelyand effective manner.
• Investigate and resolve internal and external payment disputes ensuring compliance with regulatory and company policies.
• Collaborate with internal teams such as Compliance Risk and Customer Support to resolve complex payment issues.
• Analyze transaction patterns toidentifypotential fraud or operational inefficiencies.
• Support the development and implementation of payment operations processes and best practices.
• Assistin preparing reports and metrics related to fraud disputes and payment operations.
• Participate in cross-functional projects aimed at improving payment operations efficiency.
• Maintain up-to-date knowledge of industry regulations and trends related to fraud prevention and dispute resolution.

Qualifications

• B.A/graduate.
• 3 years ofexperience with chargebackand disputehandling a must.
• High levelof spoken and written English.
• Strong attention to detail and ability to manage repetitive tasks.
• Excellent computer skills proficient in Excel.
• Organized independent anddetail-oriented.
• Quick learner with a can do attitude.
  
  #LI-PB1
  

Required Experience:

IC

Key Skills
Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law
Employment Type : Full Time
Experience: years
Vacancy: 1