OTC Functional Product Owner Logistics & Services (LnS)
ConfidentialChennai21 days ago
Job descriptionCollaborate with global and regional teams to monitor and analyze KPIs such as UBSO, invoicing quality and timeliness, PSI & PAI, and collection effectiveness Ensure accurate and timely data visibility to support global leadership decisions and corrective actions Lead continuous improvement, process transformation, and automation initiatives Re-engineer existing O2C processes to reduce inefficiencies and enhance overall effectiveness Translate complex business requirements into IT solutions across both legacy and modern systems Provide configuration inputs and validate solution designs across platforms such as SAP ECC, S4 HANA, NetSuite, Workday, FSCM, OTMS, Athena, Cashbox, and others Ensure smooth integration of the O2C process with upstream and downstream systems, including billing, dispute management, and customer master data management Support ERP implementations, upgrades, and major transformation programs impacting the O2C function Ensure system readiness and process alignment for global deployments Contribute to customer segmentation and risk-based collection strategies tailored to business lines Partner with commercial and finance teams to optimize collection effectiveness Drive global training and knowledge sharing initiatives to build O2C capabilities across regions Develop self-service tools and best practice frameworks for cross-functional teams Improvement in invoicing quality and timeliness Reduction in PSI & PAI metrics Enhanced UBSO and collection effectiveness Stronger data availability for executive-level decisions
Responsibilities :
Global Strategy & Governance
- Define and enforce global standards, policies, and controls for the Order to Cash process
- Act as the Subject Matter Expert (SME) for O2C policy governance and end-to-end framework definition
- Represent O2C function in cross-functional governance forums, business reviews, and decision-making forums
Performance Monitoring & Analytics
Process Transformation & Automation
Techno-Functional Leadership
Integration & System Alignment
Transformation Program Support
Customer & Collection Strategy
Capability Building & Best Practices
Key Measures of Success
Stakeholder Landscape
Internal :
CEN & GSC Sales, Business Units, Platform FPOs, Commercial and Transformation teams, Business Relationship Managers (BRMs), Regional & Area Leadership, AFLS Project & Tech Teams
Skills Required
Performance Monitoring, Sap Ecc
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Product Owner • Chennai
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