E-Commerce Logistics and Shipping Lead

About the Role

Craft & Glory is a fast-growing, direct-to-consumer heritage brand delivering premium, handcrafted leather footwear. As we continue to scale, we are committed to ensuring a delivery experience that reflects the same level of craftsmanship as our products.

We are seeking a highly driven and detail-oriented E-Commerce Logistics and Shipping Lead to own the complete post-dispatch delivery lifecycle. This role is critical to maintaining our promise of timely, transparent, and exceptional customer service from the moment an order leaves our workshop to the moment it reaches the customer’s door.

Key Responsibilities Delivery Lifecycle Ownership

• Monitor and manage all outbound shipments from dispatch through final delivery
• Oversee real-time exception handling including delays, missed scans, NDRs (Non-Delivery Reports), and RTOs (Return-to-Origin)
• Maintain delivery performance dashboards that provide clear visibility across all milestones

On-Time Dispatch Coordination

Logistics Partner Management

Customer Experience Coordination

Reverse Logistics & Issue Resolution

Operational Excellence & Continuous Improvement

Cost & Efficiency Optimization

Reporting & Analytics