Non Voice Process

Description

This role is suitable for freshers / entry-level candidates looking to start their career in a non-voice process environment. You will be responsible for managing customer inquiries and providing support through various non-voice channels.

Responsibilities

• Manage and process non-voice customer queries via email, chat, or ticketing systems.
• Ensure timely response and resolution of customer issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and customer satisfaction.
• Adhere to company policies and procedures while handling customer requests.

Skills and Qualifications

Education

Bachelors of Law (B.L / L.L.B), Bachelor of Commerce (B.Com), Bachelor Of Computer Application (B.C.A), Bachelor of Dental Surgery (B.D.S), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Social Work (B.S.W), Bachelor of Arts (B.A), Bachelor of Architecture (B.Arch), Bachelor of Music, Bachelor of Science (B.Sc), Bachelor of Interdisciplinary Studies, Bachelor of Health Science, Bachelor Of Technology (B.Tech / B.E), Bachelor of Education (B.Ed), Bachelor of Music Education (B.M.E.), Bachelor in General Studies (BGS), Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA / ALB), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Business Administration (B.B.A), MBBS, Bachelor of Applied Science (BAS), Bachelor Of Pharmacy (B.Pharm)

Skills Required

Data Entry, Typing Speed, Customer Support, Attention To Detail, Time Management, Problem Solving, Email Management, Research Skills