IT Service Desk Analyst
Tata Consultancy ServicesKolkata, Republic Of India, IN11 days ago
Job descriptionAssociate should be able to work on different application issues with Good Troubleshooting Skills. Should be ready to work on new technologies & tools without any tool specific restrictions / boundaries. Team player and ready to manage shared account model with 24 7 support (managing multiple accounts
Greetings from TCS !!!
TCS is hiring for IT IS_Service Desk
Role - Service Desk
Required Technical Skill Set - ITIL, ITSM, International Voice Exper, Technical support
Desired Experience Range - 4-6 years
Location of Requirement - Kolkata
Desired Competencies (Technical / Behavioral Competency)
Must-Have
- Excellent communication skills
- Voice Support Experience
- L1 Technical support experience for retail domain
- Hands on exp of Service Now ticketing tool & Active directory will be an added advantage
- Chat Support experience
- Should be familiar with remote support for end users
- Ready to work in a 24
- 7 environment
- Comfortable with Rotational shifts & Rotational WO
- Minimum 2.5 years commitment to work with project
- Clearing Customer Evaluation is a must to work for the project
Good-to-Have
Chat Support
Technical support
Role descriptions / Expectations from the Role
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Service Desk Analyst • Kolkata, Republic Of India, IN
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