Talent.com
This job offer is not available in your country.
Associate Director - Digital Transformation [Urgent Search]

Associate Director - Digital Transformation [Urgent Search]

ConcentrixIndia
11 hours ago
Job description

As an Associate Director of Innovation, you will be responsible for leading a team of consultants across multiple verticals who are responsible for building and executing transformation roadmap for clients in customer service / technology domain.

Essential Job Elements :

  • Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization.
  • Provide communication to key stakeholder, including but not limited to; executive management, business owners, and business process leads.
  • Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines.
  • Identify new technologies that are relevant to service line and have potential to be scaled
  • Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement.

Profile and Experience :

Required Qualifications :

  • Bachelor’s degree in computer science, engineering or relevant field and 10+ years of change management or transformation
  • 5+ years of Program Management experience in a matrix environment
  • Exposure to drive complex improvement / transformation projects across multiple accounts / domains.
  • Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
  • Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc.)
  • Experience in the contact center or BPO industry (Voice)
  • Experience collaborating cross functionally within all organizational levels to build collaborative relationships.
  • Strong internal client-facing skills with excellent communication, negotiation and conflict management skills
  • Flexibility to work in shifts.

    • Preferred Qualifications :

  • Working knowledge of the Scaled Agile Framework
  • Six Sigma Greenbelt or Black belt / PMP / OCM (Organizational Change Management) certification preferred.
    • Create a job alert for this search

    Associate Director • India

    Related jobs
    • Promoted
    Associate Director - Advanced Analytics

    Associate Director - Advanced Analytics

    KMK Consulting Inc.Nagpur, IN
    KMK is a global data analytics and technology consulting company empowering leaders across the Life Sciences industries to make better data-driven decisions. Our data analytics and software platform...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager / Associate Director - Revenue

    Senior Manager / Associate Director - Revenue

    Emeritusnagpur, maharashtra, in
    Role : Senior Manager / Associate Director - Revenue.Location : Mumbai / Bangalore (Hybrid).Emeritus is redefining global education by making high-quality learning accessible and affordable for indiv...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager / Associate Director - Business Process Optimization

    Senior Manager / Associate Director - Business Process Optimization

    University of the Peoplenagpur, maharashtra, in
    Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a. Business Process Optimization M...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Director, Programmatic

    Associate Director, Programmatic

    AtidivIndia, India
    Associate Director, Programmatic (AdOps).Atidiv was built to ignite hyper growth.We are the solution for sustainable and scalable growth. Atidiv is a provider of data science, product development & ...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Creative Director Copy

    Associate Creative Director Copy

    Social BeatNagpur, IN
    We are seeking an experienced creative professional in our copy team.This position requires strong conceptual abilities, sharp copywriting skills, and the capability to mentor team.Lead and oversee...Show moreLast updated: 2 days ago
    • Promoted
    Director, Paid Media & SEO

    Director, Paid Media & SEO

    Wildish & CoNagpur, IN
    You will drive our full-funnel digital strategy for both paid media and SEO with a focus on acquisition, conversion, and retention. In addition to working with internal cross-functional teams, you w...Show moreLast updated: 7 days ago
    • Promoted
    Digital Project Manager

    Digital Project Manager

    Thrive Platformnagpur, maharashtra, in
    HIRING] Digital Marketing Executive – Thrive (USA).Hey there! I’m Brian undefined from the Talent team at THRIVE (USA) – and we’re on the hunt for a high-level, strategic, and execution-focused Dig...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Director

    Associate Director

    DeloitteNagpur, IN
    India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Associate, Business Intelligence

    Senior Associate, Business Intelligence

    KMK Consulting Inc.Nagpur, IN
    KMK is a global data analytics and technology consulting company empowering leaders across the Life Sciences industries to make better data-driven decisions. Our data analytics and software platform...Show moreLast updated: 30+ days ago
    • Promoted
    Design Director

    Design Director

    LearningMatenagpur, maharashtra, in
    We are seeking an Associate Director – Media and Design to help drive and scale our media and visual content strategy of educational materials within the EdTech landscape.In this leadership role, y...Show moreLast updated: 28 days ago
    • Promoted
    Account Management Associate

    Account Management Associate

    AdPushupnagpur, maharashtra, in
    AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology,...Show moreLast updated: 28 days ago
    • Promoted
    Director / Associate Director, Commercial Analytics & Operations

    Director / Associate Director, Commercial Analytics & Operations

    KMK Consulting Inc.India, India
    Director / Associate Director, Sales Operations & Incentive Compensation.KMK is a leading global data analytics and technology consulting firm, dedicated to empowering leaders in the Life Sciences se...Show moreLast updated: 7 days ago
    • Promoted
    Senior Director of Product Management

    Senior Director of Product Management

    Confidential Jobsnagpur, maharashtra, in
    We are a global, AI-powered sales and marketing platform supporting 2M+ businesses worldwide.Our tools help agencies, entrepreneurs, and companies of all sizes capture, nurture, and convert leads i...Show moreLast updated: 10 days ago
    • Promoted
    Digital Advertising Director

    Digital Advertising Director

    Invisible MotionNagpur, IN
    Digital Advertising Director – Invisible Motion.At Invisible Motion, ads are not just campaigns.They are engines of growth, stories shaped by data, and bridges between brands and people.Someone who...Show moreLast updated: 7 days ago
    • Promoted
    Campaign Director

    Campaign Director

    Together GroupNagpur, IN
    Campaign Director – Together Group.Every campaign has moving parts.But the best campaigns? They feel seamless — like strategy, creativity, and execution are all speaking the same language.Not someo...Show moreLast updated: 9 days ago
    • Promoted
    Consulting Manager – Digital Adoption Platform (DAP) Strategy & Leadership

    Consulting Manager – Digital Adoption Platform (DAP) Strategy & Leadership

    ISG (Information Services Group)Nagpur, IN
    Leading Global Technology Research & Advisory Firm | ISG (isg-one.Wanted : dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help ou...Show moreLast updated: 6 days ago
    • Promoted
    Associate Director, Safety Operations

    Associate Director, Safety Operations

    IQVIA IndiaNagpur, IN
    Associate Director, Safety Operations.Lead Safety staff responsible for Safety Operations processing in alignment with departmental and corporate standards. Contribute to Global initiatives.Work in ...Show moreLast updated: 10 days ago
    • Promoted
    Executive Search Research Associate – Global Partner Mandates

    Executive Search Research Associate – Global Partner Mandates

    Tandem SearchNagpur, IN
    Tandem Search is a boutique executive search firm with a strong track record supporting top-tier strategy consulting firms, financial institutions, and corporates across APAC and the Middle East.We...Show moreLast updated: 26 days ago
    • Promoted
    Senior Associate – Accelerated Revenue

    Senior Associate – Accelerated Revenue

    ProfessaNagpur, IN
    Professa is looking for a driven Senior .Accelerated Revenue practice and support the growth of our People & Organization consulting work. This is a high-impact role where you will work closely with...Show moreLast updated: 6 days ago
    • Promoted
    Digital Strategy Lead

    Digital Strategy Lead

    JOAN Digitalnagpur, maharashtra, in
    Bengaluru (Bangalore), India — remote-friendly with overlap to UK & US time zones.Client Services Manager, Delivery Manager, Channel Specialists (SEO, PPC, Web), QA. JOAN Digitech is a fast-moving, ...Show moreLast updated: 7 days ago