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Executive Service Sales

Executive Service Sales

ConfidentialChennai
12 days ago
Job description

Role Overview :

  • Drive the commercial aspect of service and achieve AMC Renewal, Conversion & Recovery of suspended / discontinued services.
  • Identifying service needs in the field and working with respective regional teams to provide support.
  • Achieve and exceed monthly forecast, contributing to the overall business.
  • Knowing, developing and maintaining the elevator market and Otis growth through Service Sales.
  • Understanding customer expectations and working closely with service teams.
  • Completing all the documentation associated with the Contract, i.e. Tender, Technical clarifications, legal documents, etc. and submitting them to the customer within the given timeframe.
  • Preparing and making presentation to customers and stakeholders.
  • Responsible for account receivables.
  • Drive continuous improvement initiatives within the Service department, identifying opportunities to streamline processes, enhance efficiency, and improve customer satisfaction.

What You Will Need to be Successful :

  • Diploma (or) Bachelor s degree in Engineering, Business Management or higher in related field.
  • Expertise in Service business, forecasting, and margin improvement , with a track record of successful outcomes.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
  • Strategic thinking and problem-solving abilities, with a focus on driving continuous improvement and operational excellence.
  • Exposure to latest trends in Customer Service, must have sound knowledge in technical, and commercial aspects as well as soft skills.
  • Coordinate with service team to action plans and address deficiencies regarding safety, callback rates, and technical support.
  • Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery.
  • Conduct field education training ensuring that we create and maintain a safe working environment.

    • Role :   Sales Support & Operations - Other

    Industry Type :   Financial Services

    Department :   Sales & Business Development

    Employment Type :   Full Time, Permanent

    Role Category :   Sales Support & Operations

    Education

    UG :   Any Graduate

    PG :   Any Postgraduate

    Skills Required

    Operational Excellence, Sales, Legal Documentation, Process Design, Customer Service, Continuous Improvement, Technical Support, Focus, Service Executive, Service Sales

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    Sales Executive • Chennai