Customer Relationship Executive Travel & Tours

Key Responsibilities :

• Handle incoming customer queries related to travel packages, bookings, and services via phone, email, and chat.
• Build and maintain strong relationships with clients by providing timely and accurate information.
• Assist customers with booking modifications, cancellations, and resolving complaints or issues.
• Coordinate with sales, operations, and tour management teams to ensure smooth delivery of services.
• Maintain detailed records of customer interactions and feedback in the CRM system.
• Follow up with clients for feedback and upselling opportunities.
• Support marketing campaigns by reaching out to existing and potential clients.
• Ensure compliance with company policies and service standards.

Requirements Skills & Competencies :

Preferred Background :

Benefits Employee Benefits :

Skills Required

Customer Service, Client Relationship Management, CRM Tools, Problem-solving, Ms Office