Quality Assurance Analyst - Customer Support

Hiring Now : QC Analyst – Customer Support (Voice Quality Monitoring)

Location : Anywhere in India

Shift : 8 hours in any shift

Experience : 1 - 2 Years

Mode : Remote

We are looking for an experienced QC Analyst (Quality Checker) to join our Customer Support project.

This role involves reviewing call recordings, evaluating communication standards, and ensuring high-quality customer interactions.

Skills & Experience We’re Looking For,

• Experience in Quality Checking / Quality Monitoring in a BPO or Customer Support voice process
• Strong ability to understand multiple global accents (Indian, APAC)
• Excellent listening skills and analytical mindset
• Strong written English skills for reports, comments, and documentation
• Ability to evaluate soft skills (tone, empathy, politeness, call flow)
• Comfortable working with targets, KPIs, and SLAs
• High attention to detail and accuracy