Medical Outreach Specialist

Company Description : Founded in 2006, eHealth Technologies is the leading provider of medical record retrieval and organization services and image-enabled Health Information Exchanges (HIEs). With customers across the country, eHealth Technologies works with prominent HIEs and the nation's top-ranked hospitals, including 16 of the 20 US News & World Report Honor Roll Hospitals for 2018-2019. The company's eHealth Connect® solution enhances patient and physician satisfaction by streamlining referrals and intelligently aggregating patients' clinical records. This assures physicians have the right healthcare information to care for their patients, right when they need it. As a critical adjunct to HIEs, eHealth Connect® Image Exchange enables the automated access to all types of medical images in the context of the aggregated patient record, in full diagnostic quality.

Career Opportunity Description

This position is a member of eHealth Technologies' Medical Outreach team which plays a pivotal role in delivering critical patient information as requested by customers. The Medical Outreach Specialist plays a key role in the accomplishment of eHealth Technologies business objectives by providing their customers exceptional value and timely information. The Medical Outreach Specialist – Level 1 is an entry level position. The person will work in a dynamic, fast paced, team-oriented work environment that is guided by and upholds company core values at all times.

Primary Responsibilities

• Provides effective & efficient support to Transplant, Dental, and Mental Health accounts.
• Makes follow up calls, obtains patient authorizations, processes demos, takes inbound calls, processes aged cases and provides exceptional customer support service in a professional, accurate and timely manner at all times.
• Makes follow up calls on cases fulfillment unable to complete (after 2 quality attempts) from previous day.
• Efficiently and effectively documents request progress in case management system.
• May also undertake additional activities at the request of the customer. adherence to HIPAA guidelines. 6. Proactively addresses and elevates customer service issues to Medical Outreach Manager.
• Adheres to established business processes, policies, and regulations.

7, eHealth Global Technologies, Inc. is an Equal Opportunity Employer

Information Privacy and Security

In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for :

Knowledge And Skill Requirements

Key Relationships

eHealth Global Technologies, Inc. is an Equal Opportunity Employer

Skills Required

Microsoft Word