Operations Associate

We’re seeking an Operations Associate to keep our loan journeys fast, precise, and delightful. You’ll execute day-to-day loan processing tasks, document checks, KYC, data entry, lender coordination, and customer updates, while maintaining high accuracy, turnaround times (TAT), and compliance.

Responsibilities

• Execute end-to-end loan processing tasks : application intake, data entry in LOS / LMS, document collection, and tracker updates
• Perform KYC / AML checks, basic credit file preparation, and checklist validation; flag discrepancies and missing items
• Coordinate with lenders, verification partners, valuation / legal teams for FI / TV / Legal, and track SLAs / TATs
• Manage customer communication : status updates, clarifications, appointment scheduling, and post-sanction follow-ups
• Maintain document control & quality : file naming, versioning, completeness, and audit readiness
• Generate daily MIS : pipeline status, SLA breaches, pending verifications, and exception reports
• Follow SOPs rigorously; suggest improvements for speed, accuracy, and customer experience
• Support agreement execution & disbursement readiness : conditions precedent (CP) closure, MODT / MOTD paperwork coordination

Qualifications