Live Ops Support Engineer, Prime Video & Studios Core Tech, Prime Video

Description

Prime Video & Studios Core Tech is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure.

Key job responsibilities

Provide advanced technical support for Prime Video's core technology systems

Troubleshoot and resolve complex technical issues

Develop and maintain support scripts and documentation

Collaborate with cross-functional teams to improve system reliability

Perform root cause analysis and implement preventive measures

A day in the life

Monitor system performance and respond to critical incidents

Conduct in-depth technical investigations

Participate in agile team meetings and sprint planning

Create and update technical documentation

Engage with internal stakeholders to resolve escalated technical challenges

About the team

Prime Video & Studios Core Tech supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.

Basic Qualifications

• 4+ years of software development, or 4+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Experience in agile / scrum or related collaborative workflow
• Experience troubleshooting and documenting findings

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Skills Required

Linux, Unix, Agile Scrum