Sr. Analyst - Workforce Analytics (PowerBI)

Key Accountabilities :

WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity Planning

Proven experience working in medium / large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment

Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage.

Stakeholder management – Must be able to manage and work with Stakeholders up to Head-Of level, Partner with other WFM specialist teams as well Change / Projects, L&D & other WFM Support team

Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans

Ability to function in a virtual team environment, with enterprise thinking to make / propose ideas / solutions as required

Experience and essential capabilities

Overall 6+ years of experience working in Workforce management (Banking and Finance would be ideal)

Strong understanding of Aspect (eWFM / Alwaria), Anaplan

PowerBI experience

Excellent knowledge of software and spreadsheet applications (Excel, Access)

Ability to read, interpret and apply insights and recommendations

Ability to communicate complex information in a neutral and professional manner