Digital Transformation Program Manager

Job description

• Key Responsibilities : Program Leadership Execution Creating the plan for transformation from one workflow to other with all important callouts (scope, checkpoints, RAID etc
• Execution of the plan for this transformation, mitigating all risks challenges Also, managing the production tasks at the same time with the older workflow
• Managing the cut-over from one workflow to another at the scheduled checkpoints
• Collaborating with our translation agencies for on boarding them on the new workflow who are the ultimate users of this new workflow
• Running assessment / dry-run cycles and record all issues Have feedback calls with the users / translation agencies and record feedback Articulate all feedback to convert them to relevant features to be taken up for platform development
• Creation of weekly progress reports Coordinate cross-functional teams including IT, product, operations, finance, and marketin
• Oversee project lifecycles from planning to execution, ensuring milestones, budget, and timelines are met
• Strategy Planning Collaborate with executive leadership to define digital transformation goals and roadmaps
• Translate strategic objectives into actionable program plans
• Drive adoption of digital technologies such as cloud platforms, AI, data analytics, and automation tools
• Stakeholder Engagement Act as the primary point of contact between stakeholders and delivery teams
• Ensure effective communication, reporting, and alignment with stakeholders at all levels
• Manage change and foster buy-in from various departments during transformation initiatives
• Process Improvement Innovation Analyse existing business processes and identify opportunities for digital enhancement
• Promote a culture of continuous improvement and innovation across teams
• Implement agile methodologies and lean principles to improve delivery efficiency
• Budget Resource Management Develop program budgets and track financial performance
• Allocate resources effectively across multiple workstreams
• Engage with vendors and partners as needed to support digital initiatives
• Risk Issue Management Identify risks and issues proactively; develop mitigation plans
• Escalate unresolved issues as appropriate
• Key Skills : Strategic thinking and problem-solving Excellent communication and interpersonal skills Strong organizational and leadership abilities Analytical mindset with attention to detail 3 must haves
• Product Management 4 / 5Transition and Transformation 4 / 5Digital Experience

Skills Required

Leadership, Problem-solving, Resource Management, Risk Management