Salesforce CRM Administrator - Sales & Service Cloud

Description : Role Overview :

We are seeking an experienced Salesforce CRM Administrator to lead the configuration, customization, and continuous optimization of our Salesforce platform.

The role requires a deep understanding of CRM architecture, data governance, and automation within Salesforce to support sales, marketing, and customer success operations.

The ideal candidate will be responsible for ensuring platform reliability, data integrity, and seamless system integrations while driving user adoption and operational efficiency.

Key Responsibilities :

1. CRM Configuration & Customization :

• Configure and customize Salesforce objects, fields, record types, layouts, validation rules, flows, and automation processes to meet evolving business requirements.
• Implement scalable solutions for Sales Cloud and Service Cloud, ensuring alignment with business workflows.
• Manage profiles, roles, permission sets, and sharing rules to maintain secure and efficient user access.
• Develop and deploy Lightning Apps, dashboards, and reports tailored to sales, marketing, and operations teams.

2. System Administration & Maintenance :

3. Data Management & Governance :

4. Automation, Integration & Analytics :

5. User Enablement & Continuous Improvement :

Qualifications & Skills :

Educational Background :

Experience :

Technical Skills :

Soft Skills :

(ref : hirist.tech)