No longer accepting applications

Customer Support Specialist

OOLIOgurgaon, India

1 day ago

Job description

Job Title : Customer Support & Product Specialist | Level 1 Support

Domain : POS & Payments (Hospitality Tech)

Location : Hyderabad, India

Department : Post-Installation Support

On Site : Work from Office with Flexible Day Off’s | 5 days a week

Work Timings : 9am to 6pm IST

Years of Experience : 3-5yrs

About the Role

We are seeking a customer-focused, empathetic, and tech-savvy Customer Support & Product Specialist to join our post-installation support team in Hyderabad. In this role, you will support hospitality venues across Australia—ranging from single-site cafes and restaurants to large franchise and multi-venue groups—on our suite of POS and payment-related technology products.

You will work closely with our development and product teams in Hyderabad, as well as our Level 1 support team in Manila, to ensure smooth operations, timely issue resolution, and an exceptional customer experience.

Key Responsibilities

Customer Support & Communication

Provide friendly, empathetic, and professional customer support to hospitality venue staff including waiters, cashiers, front-of-house managers, venue operators, and franchise groups.
Handle customer queries via Intercom (live chat), HubSpot (ticketing), email, and phone.
Communicate product updates, feature behaviour, and best practices clearly and effectively in excellent English.

Product Expertise & Cross-Team Collaboration

Develop a deep understanding of our POS and payments ecosystem, including online ordering solutions, third-party integrations, time and attendance, reservations, and loyalty systems.

Work closely with product and development teams to stay updated on features and product improvements.

Translate complex technical concepts into simple, customer-friendly explanations.

Incident Ownership & Escalation

Take ownership of production issues reported by customers or L1 teams.

Follow up proactively with development teams until resolution is delivered back to the customer.

Ensure accurate documentation and timely updates across internal systems.

Internal Tools & Process Adaptability

Use Intercom, HubSpot, Microsoft Teams, Outlook, and other internal tools effectively.

Adapt quickly to new support tools and product enhancements.

Required Skills & Experience

3-5 years of experience in Tech Support / Customer Support , preferably for SaaS or Point of Sale systems.

Good understanding of restaurant operations is a strong advantage.

Strong troubleshooting skills (networking basics, hardware devices, printers, tablets, etc.).

Excellent spoken and written communication skills .

Ability to multitask and handle pressure in a fast-paced environment.

Willingness to work in rotational shifts , including weekends if required.

High empathy, patience, and customer-first mindset .

Strong ownership and accountability mindset.

Familiarity with online ordering platforms and integrations - Troubleshoot issues related to billing, order flow, menu configuration, printers, KOT, KDS, payments, hardware connectivity, and other POS modules

Exposure to franchise or multi-venue operations.

Experience with Intercom or Ticketing System like HubSpot / Zendesk etc

What We Offer

Opportunity to work with a fast-growing hospitality tech company.

Close collaboration with product and development teams in Hyderabad.

Hands-on experience with Australian hospitality venues.

Growth path into advanced product support or customer success roles.

Benefits

Employee Health Insurance

High end gadgets to work with

Complimentary food and beverages while working from office

Performance Bonus

Flexi Work Week

Create a job alert for this search

Customer Support Specialist • gurgaon, India

Related jobs

Promoted
New!

Customer Support Specialist consultant – E-commerce Marketplaces (German Market)

House Of LumaGhaziabad, IN

Job Title : Customer Support Specialist – E-commerce Marketplaces (German Market).Engagement : Consultant Contractual.Budget : ₹30,000 / month (non-negotiable). This role will be responsible for settin...Show moreLast updated: 21 hours ago

Promoted

Customer Support Representative

Investment Banking & Private Equity Institute® (IBPEI)Delhi, IN

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show moreLast updated: 2 days ago

Promoted

Customer Success Specialist

SalesPandaNew Delhi, Delhi, India

Job title : Customer onboarding and support executive / Customer Success associate.We are looking for an onboarding and support specialist who will be responsible for onboard trains and support custom...Show moreLast updated: 17 days ago

Promoted

Customer Support Specialist

Nemetschek GroupDelhi, India

YOUR ROLE : A chance to make the difference.Provide Level 1 technical support for ALLPLAN product portfolio via phone, E-Mail, and. Troubleshoot and resolve basic to intermediate issues related to AL...Show moreLast updated: 8 days ago

Promoted
New!

Customer Support Specialist

Alp Consulting Ltd.Delhi, India

Experience : Fresher - 11 months.Mode of interview : Face to Face.Mandatory Skills : Excellent communication.Qualification : Graduate / Postgraduate.Show moreLast updated: 18 hours ago

Promoted

SaaS Customer Support

PlusVibeDelhi, IN

AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show moreLast updated: 16 days ago

Promoted
New!

Customer Support Specialist

OOLIODelhi, India

Job Title : Customer Support & Product Specialist | Level 1 Support.Domain : POS & Payments (Hospitality Tech).Work from Office with Flexible Day Off’s | 5 days a week. We are seeking a customer-focus...Show moreLast updated: 18 hours ago

Promoted

US Mortgage- Customer support

AltisourceDelhi, IN

Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy. Maintain and update construction budget details while placing inspection o...Show moreLast updated: 8 days ago

Promoted

Customer Support (US Market)

illumineDelhi, India

Illumine is a leading childcare management platform that simplifies administrative and communication tasks for preschools and daycare centers. By integrating features like attendance tracking, billi...Show moreLast updated: 4 days ago

Promoted

MS D365 BC Support Specialist

Sikich IndiaGhaziabad, IN

D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements. The ideal candidate will have hands-o...Show moreLast updated: 3 days ago

Promoted

International Customer Support Specialist – Night Shift (US Voice Process)

Aimlay Pvt Ltd ( Recruitment )Rohini, Delhi, India

Job Opportunity : International Customer Support Specialist – Night Shift (US Voice Process).Unlimited Incentives & Benefits. International Voice – Outbound Calling.Aimlay is a leading EdTech company...Show moreLast updated: 30+ days ago

Promoted

Customer Support Specialist

Scry AIDelhi, India

Customer Support Specialist Location : .India (Remote) Employment Type : .Monday to Friday, Day Shift Experience : .Years in Customer Support, Helpdesk, or Client Success. Scry AI is a research-led enterp...Show moreLast updated: 30+ days ago

Promoted

Technical Support Specialist

PantumNew Delhi, Delhi, India

Troubleshoot and repair various types of printers, including laser and inkjet models, ensuring all devices operate at peak performance. Perform routine maintenance and preventive care on printers to...Show moreLast updated: 30+ days ago

Promoted

MS D365 BC Senior Support Specialist

Sikich IndiaGhaziabad, IN

MS D365 BC Senior Support Specialist.D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements....Show moreLast updated: 3 days ago

Promoted

Customer Support Specialist

Resource AlgorithmDelhi, India, India

Customer Support & Escalation Handling -.Serve as the primary contact for customer escalations received through email and IVR channels. Manage and resolve queries related to lounge access, card vali...Show moreLast updated: 17 days ago

Promoted

Customer Support

NDAGhaziabad, IN

We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project. At least a Bachelor's degree in any discipline.Excellent communication skill...Show moreLast updated: 11 days ago

Promoted

Customer Support Specialist

CamComDelhi, India

CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensu...Show moreLast updated: 17 days ago

Promoted

Customer Service Support Specialist

New Wave Marine InsuranceFaridabad, Haryana, India

New Wave Marine is a trusted provider of marine and outdoor insurance in Australia.Our experienced team is dedicated to delivering exceptional customer service and helping you find the right covera...Show moreLast updated: 30+ days ago