Technology Support III- Software License Optimization Management

Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the Infrastructure Platforms team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities

• Manage relationships with software publishers to facilitate vendor management activities, engage with Global Sourcing / Product Teams, and negotiate contracts.
• Oversee software licensing and inventory management, interpret complex licensing terms from major vendors.
• Develop and manage compliance reports, perform trend analysis for cost control, and prepare for audits.
• Maintain accurate software records in license management systems and monitor usage changes.
• Conduct audits to compare purchased licenses against installed software across various platforms.
• Collaborate with product owners to optimize software usage and prevent unnecessary costs.
• Identify and resolve license gaps, coordinate with relevant teams to ensure compliance.
• Partner with the Software Discovery team to ensure accurate software discovery within JPMC.
• Address software licensing concerns to drive optimal outcomes for customers.

Required Qualifications, Capabilities, And Skills

Preferred Qualifications, Capabilities, And Skills

Skills Required

Servicenow, Snow, Alteryx, Qlik, Tableau, Excel