Customer Support EngineerTata Consultancy Services • Republic Of India, IN
Customer Support Engineer
Tata Consultancy Services • Republic Of India, IN
1 day ago
Job descriptionBasic troubleshooting of Windows / Mac operating systems Understanding of networking basics (DNS, DHCP, TCP / IP) Experience with ticketing systems like Service Now(SNOW) Knowledge of Active Directory and user account management Familiarity with remote desktop tools Office 365 / Google Workspace support Basic hardware troubleshooting (printers, laptops, desktops) VPN and remote access troubleshooting Basic understanding of ITIL processes Operating Systems : Proficiency in supporting Windows, macOS, and basic Linux environments. Networking Basics : Understanding of LAN / WAN, IP addressing, DNS, DHCP. User Management : Active Directory, password resets, group policy basics Email Systems : Support for Office 365, Exchange, or Google Workspace. Remote Support Tools : Familiarity with tools like TeamViewer, Remote Desktop, Bomgar. Hardware Troubleshooting : PCs, laptops, printers, scanners, mobile devices. VPN and Security : Basic support for VPN connections, MFA, and endpoint protection. Ticketing Systems : Experience with ITSM platforms (e.G., ServiceNow, Jira Service Desk). Mobile Device Support : iOS, Android, MDM platforms. Basic Scripting (Optional for L2+) : PowerShell, batch scripts for automation. ITIL Framework Knowledge : Incident, request, and problem management processes. Ticket Handling : Logging, categorizing, prioritizing, and resolving tickets within SLA timelines. Knowledge Base Usage : Ability to search and contribute to internal KB articles. Change Management Awareness : Understanding change requests and approvals (optional at L1 but a plus). Escalation Procedures : Knowing when and how to escalate tickets to L2 / L3. Reporting & Documentation : Accurate incident documentation, creating reports on service performance. SLA & KPI Awareness : Understanding service levels, response / resolution times, and performance metrics Continuous Improvement : Proactively identifying recurring issues and suggesting process improvements.
TCS Hiring for Service Desk
Experience Range : 06 To 08 years
Job Location : Mumbai, India
JOB DESCRIPTION
- Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.
- Accountable to answer customer requests and assisting customer either by email / chat or over the phone.
- Should be flexible for voice support.
- Ability to understand customer issue and troubleshoot to resolve it as an FCR.
- Must be a strong cross-team collaborator.
- Requires the ability to thrive in a demanding, fast paced 24
- 365 operations support environment.
- Basic knowledge about Systems, backup and Network.
- Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's.
Technical Skills :
Technical Competencies
Process Competencies
Minimum Qualification :
15 years of full-time education
Create a job alert for this search
Customer Support Engineer • Republic Of India, IN
Related jobs
)
Product Support Engineer
Astra Security • Nagpur, IN
Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform.
Astra's continuous vulnerability scanner emulates hacke...Show more
Last updated: 4 days ago • Promoted
Senior Customer Support Engineer
StitchFin • Nagpur, IN
StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more
Last updated: 21 days ago • Promoted
Technical Support Engineer
Atlassian • India, India
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 19 days ago • Promoted
Customer Engineer (Data Engineer)
Konecta • Nagpur, IN
In this role, you will be the technical point of contact for the customer – a trusted partner for their IT leadership – as the primary engineer on the project, working with multifunctional teams bo...Show more
Last updated: 2 days ago • Promoted
Customer Support Representative
Investment Banking & Private Equity Institute® (IBPEI) • Nagpur, IN
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show more
Last updated: 6 days ago • Promoted
Senior Technical Support Engineer
Atlassian • Nagpur, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 6 days ago • Promoted
Support Engineer
DoubleTick • Republic Of India, IN
As a Support Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
IQnext • India
We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach.
IQnext is an integrated, centralized platform that ...Show more
Last updated: 10 hours ago • Promoted • New!
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc. • Nagpur, IN
You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.Prov...Show more
Last updated: 30+ days ago • Promoted
Customer Support Specialist consultant – E-commerce Marketplaces (German Market)
House Of Luma • Nagpur, IN
Job Title : Customer Support Specialist – E-commerce Marketplaces (German Market).Engagement : Consultant Contractual.Budget : ₹30,000 / month (non-negotiable).
This role will be responsible for settin...Show more
Last updated: 4 days ago • Promoted
Desktop Engineering Support
Luxoft • Nagpur, IN
Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity.
Work with business partners to understand needs and pain points that impac...Show more
Last updated: 14 days ago • Promoted
Product Support Engineer
BrightEdge • Nagpur, IN
PM – 3 : 00 AM IST (US ET Shift).BrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms.
Our AI-driven technology helps the world’s biggest brands—like Microsoft...Show more
Last updated: 4 days ago • Promoted
Application Support Engineer
Sycamore Informatics Inc. • Nagpur, IN
Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show more
Last updated: 30+ days ago • Promoted
Contact Center support Engineer
Numeric Technologies • Nagpur, IN
Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact).
Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show more
Last updated: 21 days ago • Promoted
Customer Support Engineer
Movate • Chennai, Republic Of India, IN
We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd.Looking for candidates with excellent communication skill for Technical support role.
Min 1 yr Experience in Tech support & ...Show more
Last updated: 30+ days ago • Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private Limited • Nagpur, IN
Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show more
Last updated: 17 days ago • Promoted
Technical Support Engineer
Alvaria CX • Nagpur, IN
From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show more
Last updated: 30+ days ago • Promoted
Customer Support
NDA • Nagpur, IN
We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show more
Last updated: 15 days ago • Promoted