Assistant Community Manager

Job Responsibilities

The position is all about people and creating strong relationships and great experiences. CM / PC would be responsible to run operations of 15,000 – 25,000 Sq. Ft. Office Space and handling Revenue over 40 Million INR / Annum The ideal candidate must have good experience in hands-on implementation and effective in building / growing a community while managing Revenue and P&L. Assistant Community Manager will focus on execution of Standard Protocols.

Roles & Responsibilities

1. Profit Center head (including but not limited to) :

• ASR and margin analysis
• Expense Control
• Collections
• Renewals
• Vendor management
• Retail Management
• Cost optimization

2. Build and expand community

a. Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships

3. Client satisfaction and service delivery which lead to :

a. Maximum renewals at the budget seat price

b. Maintain above target CSAT score

c. Every member being a Brand Ambassador for AWFIS

4. Training and People development

a. Guided Practice & Coaching to sub-ordinates and Facility Team

b. Self-development & Readiness for next level : Shadow Community Manager

5. Vendor Management

a. Conformance to Purchase-to-Pay process

6. Facilities Management

a. Ensure Upkeep of the Centre

b. Diligent towards Preventive Maintenance Calendar

c. Adherence to Compliances & Protocols

d. Adapts to Environmental-Socio- Governance nuances diligently

7. Execution of activities directed towards Client Engagement & Brand Initiatives, CSR

8. Execution of all Company Driven ideas and initiatives

9. Team Player a. Collaborate within Team & other stakeholders to drive execution We are looking for Candidates with :

• Exemplary Customer service skills and record
• An extrovert personality
• Aware and with keen interest in current affairs
• Ambition and drive to demonstrate continuous upgradation in skills and knowledge
• Enthusiasm and demonstrating noticeable participation
• Key skills in Relationship Management, Operations, Cost & Revenue Management.
• With a hunger to grow with a 2 year focus on managing additional / increased responsibility
• Excellent written and verbal communication
• Belief in Extremely strong Process execution

Eligibility : • Minimum experience of 3-5 years. • Should have managed an annual revenue of a minimum of 2.5 million INR. • Worked at a Revenue Centre in the last 2 years. • Proficient with MS Spreadsheet • Excellent communications skills