SOC / NOC Manager – MSSP Lead

Location : Remote (India)

Type : Full-Time

Company : Symosis Security

About Symosis Security

Symosis is a cybersecurity consulting firm purpose-built for the AI-native, cloud-first era. We help public-sector and enterprise clients mature their security operations through managed services, offensive testing, governance, and automation. We're expanding our MSSP practice and looking for a hands-on leader to own SOC delivery, client engagement, and operational maturity.

The Role

We're hiring a Full-Time SOC / NOC Manager to lead MSSP service delivery for a high-profile U.S.-based public sector client. You'll serve as the primary point of contact, manage a global analyst team, and help design and scale managed security operations.

This is a strategic and technical leadership role ideal for someone who thrives in both execution and communication, has experience supporting U.S. time zones (EST / PST), and is eager to leverage AI tools for process automation and continuous improvement.

What You'll Do

• Serve as the primary client-facing point of contact
• Lead 24x7 SOC / NOC operations with India-based Tier 2 analysts
• Ensure clear and timely communication with internal teams and client stakeholders
• Design and maintain :
• Alert triage workflows and escalation protocols
• Detection and response tuning across leading SIEM and EDR platforms
• Vulnerability management lifecycle and remediation tracking
• Threat intelligence integration and RCA coordination
• Own and report on SLAs, KPIs, and monthly service metrics
• Implement redundancy strategies, shift planning, and documentation standards
• Develop SOPs, training modules, and onboarding playbooks
• Identify automation opportunities and build solutions using AI / ML tooling
• Collaborate across time zones; ensure alignment with U.S. EST / PST client schedules

What We're Looking For

Why Join Symosis?