Customer Support & Content Specialist (SaaS)

We’re looking for a Customer Support & Content Specialist who can combine empathy, clarity, and creativity. You’ll help users through email and chat, create help-center articles, edit and polish technical content written by our development team, and publish concise blog posts or product updates about our apps.

What you’ll do

• Respond to customer queries via email and chat in a clear, helpful, and timely manner.
• Convert common questions and support insights into well-structured help-center articles and FAQs.
• Edit and refine technical content written by developers to ensure clarity, consistency, and tone alignment.
• Write short product updates and blog posts highlighting new features, releases, or user tips.
• Collaborate with the product and engineering teams to improve documentation and identify recurring user pain points.
• Maintain a professional communication style suitable for international users.

What we’re looking for

Compensation

CTC Range : ₹6 – 10 LPA, depending on experience and writing quality.

Job location

Jaipur, Rajasthan, India (Work from home with occasional in-person meetings. Candidates based in or willing to relocate to Jaipur preferred.)

How to apply

Please fill out this form (https : / / forms.gle / NFbkWEq2haMM2Neg7) with details about your experience, links to your published work, and a short paragraph explaining why you’d like to join klipp.tech.