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Real-Time Workforce Optimization Specialist

beBeeWorkforceAurangabad, India

1 day ago

Job description

Job Title : Real-Time Workforce Optimization Specialist

A Real-Time Workforce Optimization Specialist is responsible for monitoring call volumes, agent availability and workload distribution in real-time.

Key skills include strong analytical skills, excellent communication skills, ability to work under pressure and proficiency in workforce management software.

Role & Responsibilities :

Continuously monitor call volumes, agent status and queue lengths
Adjust agent schedules in real-time based on call volume fluctuations
Ensure agents take scheduled breaks and manage unplanned absences
Track agent adherence to their scheduled work times
Generate real-time reports on key metrics like call volume, average handle time and service level attainment

Shift timings : 9 hours shift between 4 : 30 PM to 4 : 30 AM IST

Benefits of the role :

Opportunity to work in a dynamic environment with cutting-edge technology

Chance to develop strong analytical and problem-solving skills

Ability to work independently with minimal supervision

Requirements :

Bachelor's degree in Computer Science or related field

Proven experience in workforce management software

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

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Workforce Optimization Specialist • Aurangabad, India