Customer Relationship Management ManagerLimelight Lab Grown Diamonds • belgaum, India
No longer accepting applications
Customer Relationship Management Manager
Limelight Lab Grown Diamonds • belgaum, India
2 days ago
Job descriptionDevelop and execute a customer retention and loyalty strategy aligned with business goals. Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot). Analyze customer data to build effective segmentation models for targeted campaigns. Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase). Collaborate with sales, design, and marketing teams to deliver personalized customer experiences. Track key metrics : repeat purchase rate, customer lifetime value (CLV), churn rate, etc. Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.). Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery. Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations. Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks. Work closely with PR and digital marketing to align messaging and tone of voice. Lead a small team or coordinate with external agencies for CRM and ORM execution. Develop monthly and quarterly performance reports with actionable insights. Contribute to overall marketing and CX strategy from a data and feedback-driven perspective. Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.
Position : Customer Relationship Manager
Experience :
- Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
- Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM / review monitoring tools (e.g., Google Alerts, Brand24, Mention).
- Excellent written and verbal communication skills.
- Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
- Prior experience working with HNI (High Net-worth Individual) clientele.
- Creative thinker with an eye for luxury branding and personalized customer journeys.
- Ability to handle customer calls ,relationship management & escalations ,conflict resolution.
Responsibilities :
Customer Relationship Management (CRM) :
Online Reputation Management (ORM) :
Leadership & Strategic Responsibilities :
Create a job alert for this search
Relationship Manager • belgaum, India
Related jobs
Roles and Responsibilities : - Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity...Show more
)
Director-FCCS Consolidations(Oracle Financial) Delivery
Sutherland • Belgaum, IN
For business leaders, these are key factors of success.For us, they’re our core expertise.We work with iconic brands worldwide.
We bring them a unique value proposition through market-leading techno...Show more
Last updated: 17 days ago • Promoted
Technical Program Manager-Salesforce CPQ or CRM
Enterprise Minds, Inc • Belgaum, IN
We are seeking a highly motivated Lead Technical Program Manager to join our team.In this role, you will play a pivotal role in orchestrating and delivering complex programs that drive strategic ou...Show more
Last updated: 9 days ago • Promoted
OKR & KPI Performance Manager
ieng Group • Belgaum, IN
The Company’s Equal Opportunities policy applies equally to the recruitment process and must be complied with at every stage of the recruitment process.
This means that prospective applicants should...Show more
Last updated: 6 days ago • Promoted
Contract Lifecycle Manager
ORO Labs • Belgaum, IN
ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience.Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experi...Show more
Last updated: 14 days ago • Promoted
Business Development Manager (US Staffing Services)
Integration International Inc. • Belgaum, IN
Only candidates with proven experience in.Direct clients / MSP Experience.Applicants from other industries are requested.
A brief introduction about our company.Integration InfoTech India P Ltd.We a...Show more
Last updated: 30+ days ago • Promoted
Change Management Manager
ORO Labs • Belgaum, IN
Chennai / Bangalore / Pune(Remote with occasional travel).ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience.
Founded in 2020 by former SAP ...Show more
Last updated: 1 day ago • Promoted
Credit Manager
Oyster HR — Global Remote Team • Belgaum, IN
Job Opportunity : Credit Manager (Part-Time).Oyster HR — Global Remote Team.At Oyster HR, we partner with leading global businesses to help them hire, manage, and empower talent anywhere in the worl...Show more
Last updated: 12 days ago • Promoted
Senior Manager - Sales ( SAAS and Enterprise)
Netradyne • Belgaum, IN
Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem.We are a leader in fleet safety solutions.
With growth exceeding 4x year over year, our solution is quickl...Show more
Last updated: 30+ days ago • Promoted
Oracle HCM Technical Lead
Phoenix Cloud Technologies • Belgaum, IN
Phoenix Cloud Technologies specializes in delivering comprehensive Oracle Cloud implementation services and solutions to empower business efficiency.
Our expert team of certified consultants guides ...Show more
Last updated: 11 hours ago • Promoted • New!
Communications Manager
Moonpreneur Inc • Belgaum, IN
Job Title : Communication Skills Manager (PS & Debate).Experience Required : 5-9 Years.At Moonpreneur, we're a groundbreaking ed-tech startup dedicated to inspiring the next generation of innovators ...Show more
Last updated: 11 hours ago • Promoted • New!
Associate Account Manager - Recruitment
Brightpath Associates LLC • Belgaum, IN
We are looking for Candidates from 2 year to 8 year of experience • • • • • • •.Please do not apply if you are more than 8+years of exp, will be over qualified.
We are looking from only US staffing backgro...Show more
Last updated: 30+ days ago • Promoted
Assistant Manager
TP • Belgaum, IN
Identify opportunities to upgrade existing clients to higher-value telecom plans, premium features, or advanced solutions that meet their evolving needs.
Promote complementary telecom services such ...Show more
Last updated: 14 days ago • Promoted
Service Management Specialist
Global Business Ser. 4u • Belgaum, IN
Implement and support Service Management (SM) processes in SAP S / 4HANA.Configure and customize S / 4 Service Management modules (Service Orders, Service Contracts, Service Billing, Resource Planning)...Show more
Last updated: 1 day ago • Promoted
Industry Experts
Thinking Bridge • Belgaum, IN
Industry Experts (2+ Years Experience).Thinking Bridge : Training & Recruitment Platform for Finance Professionals.Weekends Only [Part-Time / Freelancing].
We’re looking for professionals who are str...Show more
Last updated: 11 hours ago • Promoted • New!
Collection Manager - Two Wheeler Loans - Soft Bkt
SkillLabs • Belgaum, KA, India
Quick Apply
Last updated: 7 days ago
CRM & Sales Operations Expert - 50815
Turing • Belgaum, IN
Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems.Turing support...Show more
Last updated: 27 days ago • Promoted
IT Service Management
ISG (Information Services Group) • Belgaum, IN
Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show more
Last updated: 21 days ago • Promoted
AVP - Third Party Risk Management
Mashreq • Belgaum, IN
The incumbent supports the VP – Operational Risk, Head of TPRM in directing and leading the Group-wide (including subsidiaries and international branches) strategic development and implementation o...Show more
Last updated: 1 day ago • Promoted