Customer Relationship Management ManagerLimelight Lab Grown Diamonds • belgaum, India
No longer accepting applications
Customer Relationship Management Manager
Limelight Lab Grown Diamonds • belgaum, India
19 hours ago
Job descriptionDevelop and execute a customer retention and loyalty strategy aligned with business goals. Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot). Analyze customer data to build effective segmentation models for targeted campaigns. Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase). Collaborate with sales, design, and marketing teams to deliver personalized customer experiences. Track key metrics : repeat purchase rate, customer lifetime value (CLV), churn rate, etc. Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.). Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery. Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations. Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks. Work closely with PR and digital marketing to align messaging and tone of voice. Lead a small team or coordinate with external agencies for CRM and ORM execution. Develop monthly and quarterly performance reports with actionable insights. Contribute to overall marketing and CX strategy from a data and feedback-driven perspective. Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.
Position : Customer Relationship Manager
Experience :
- Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
- Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM / review monitoring tools (e.g., Google Alerts, Brand24, Mention).
- Excellent written and verbal communication skills.
- Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
- Prior experience working with HNI (High Net-worth Individual) clientele.
- Creative thinker with an eye for luxury branding and personalized customer journeys.
- Ability to handle customer calls ,relationship management & escalations ,conflict resolution.
Responsibilities :
Customer Relationship Management (CRM) :
Online Reputation Management (ORM) :
Leadership & Strategic Responsibilities :
Create a job alert for this search
Relationship Manager • belgaum, India
Related jobs
We assist admins of Telegram channels, Discord servers, and other platforms in generating revenue through intelligent link.
We're growing our early growth team — and we're seeking.Telegram, Discord,...Show more
)
Director-FCCS Consolidations(Oracle Financial) Delivery
Sutherland • Belgaum, IN
For business leaders, these are key factors of success.For us, they’re our core expertise.We work with iconic brands worldwide.
We bring them a unique value proposition through market-leading techno...Show more
Last updated: 15 days ago • Promoted
Community Growth Partner (Telegram / Discord etc, Remote)
Earnpaste • Belgaum, IN
Remote
Last updated: 30+ days ago • Promoted
Contract Manager
Riviera Partners • Belgaum, IN
Riviera is seeking a Contracts Manager to join our dynamic team.In this role, you’ll play a key part in managing the full contract lifecycle across sales, vendor, and partner agreements.We’re looki...Show more
Last updated: 28 days ago • Promoted
Director (Management)
Accurate Group of Institutions • Belgaum, IN
Accurate Group of Institutions is a renowned educational institution offering a diverse range of courses across various fields of study.
Founded in 2006, Accurate has rapidly expanded to become a co...Show more
Last updated: 25 days ago • Promoted
Oracle Cloud HCM Functional Lead
Hiresquad Resources • Belgaum, IN
Hiring for Oracle Fusion HCM Lead.Module- Benefits / / Compensation / / US payroll / / Core HR / / Absence Management / / OTL / / Talent Management.
Must have done minimum 2 Implementation in Fusion.Immediate joiners...Show more
Last updated: 30+ days ago • Promoted
Contract Lifecycle Manager
ORO Labs • Belgaum, IN
ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience.Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experi...Show more
Last updated: 13 days ago • Promoted
Business Development Manager (US Staffing Services)
Integration International Inc. • Belgaum, IN
Only candidates with proven experience in.Direct clients / MSP Experience.Applicants from other industries are requested.
A brief introduction about our company.Integration InfoTech India P Ltd.We a...Show more
Last updated: 30+ days ago • Promoted
Change Management Manager
ORO Labs • Belgaum, IN
Chennai / Bangalore / Pune(Remote with occasional travel).ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience.
Founded in 2020 by former SAP ...Show more
Last updated: less than 1 hour ago • Promoted • New!
Credit Manager
Oyster HR — Global Remote Team • Belgaum, IN
Job Opportunity : Credit Manager (Part-Time).Oyster HR — Global Remote Team.At Oyster HR, we partner with leading global businesses to help them hire, manage, and empower talent anywhere in the worl...Show more
Last updated: 10 days ago • Promoted
Senior Manager - Sales ( SAAS and Enterprise)
Netradyne • Belgaum, IN
Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem.We are a leader in fleet safety solutions.
With growth exceeding 4x year over year, our solution is quickl...Show more
Last updated: 30+ days ago • Promoted
Relationship Manager
PurpleFinch • belagavi, karnataka, in
PurpleFinch is a renowned financial services firm dedicated to helping individuals and businesses achieve their financial aspirations.
We specialize in providing tailored financial solutions, includ...Show more
Last updated: 7 hours ago • Promoted • New!
Associate Account Manager - Recruitment
Brightpath Associates LLC • Belgaum, IN
We are looking for Candidates from 2 year to 8 year of experience • • • • • • •.Please do not apply if you are more than 8+years of exp, will be over qualified.
We are looking from only US staffing backgro...Show more
Last updated: 30+ days ago • Promoted
Assistant Manager
TP • Belgaum, IN
Identify opportunities to upgrade existing clients to higher-value telecom plans, premium features, or advanced solutions that meet their evolving needs.
Promote complementary telecom services such ...Show more
Last updated: 12 days ago • Promoted
Service Management Specialist
Global Business Ser. 4u • Belgaum, IN
Implement and support Service Management (SM) processes in SAP S / 4HANA.Configure and customize S / 4 Service Management modules (Service Orders, Service Contracts, Service Billing, Resource Planning)...Show more
Last updated: less than 1 hour ago • Promoted • New!
Manager - CRM
Emeritus • Belgaum, IN
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show more
Last updated: 30+ days ago • Promoted
IT Service Management
ISG (Information Services Group) • Belgaum, IN
Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show more
Last updated: 20 days ago • Promoted
Investor Relation Executive
Talentoj • Belgaum, IN
Your job is to make our investors feel comfortable.You are responsible for giving them clarity.The desire to help customers with their problems.
You have basic financial knowledge.Show more
Last updated: 25 days ago • Promoted
AVP - Third Party Risk Management
Mashreq • Belgaum, IN
The incumbent supports the VP – Operational Risk, Head of TPRM in directing and leading the Group-wide (including subsidiaries and international branches) strategic development and implementation o...Show more
Last updated: less than 1 hour ago • Promoted • New!