Job Title : Senior Functional Consultant – Microsoft Dynamics 365 Customer Engagement
Overview
We are seeking an experienced Senior Functional Consultant – Dynamics 365 CE to lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with 10+ years of experience in Microsoft Business Applications , with deep expertise in implementing Dynamics 365 CE across Sales, Customer Service, Marketing, and Field Service .
As a trusted advisor, you will collaborate with business and IT stakeholders to modernize CRM processes, enhance customer experiences, and deliver scalable, secure, and user-friendly solutions in line with Microsoft’s best practices.
Key Responsibilities
Client Engagement & Advisory
- Lead discovery workshops to capture and analyze business requirements.
- Perform fit-gap analysis and define CRM roadmaps that align with business goals.
Solution Design & Delivery
Configure Dynamics 365 CE entities, forms, dashboards, business rules, workflows, and Power Automate flows.Translate business processes into scalable, native platform solutions with minimal customization.Collaborate with architects and developers to manage integrations, data migration, and extensions.Governance & Standards
Prepare solution design documents, functional specs, and process flows.Ensure compliance with governance, data security, and ALM best practices.Enablement & Adoption
Lead UAT, end-user training, and change enablement activities.Provide ongoing advisory on Microsoft ecosystem updates, including Copilot and AI capabilities.Pre-Sales Support
Conduct solution demos, client workshops, and contribute to proposals and effort estimation.Required Qualifications & Skills
10+ years of experience delivering Microsoft Dynamics 365 CE / CRM implementations.Proven expertise across multiple CE modules : Sales, Customer Service, Marketing, and Field Service .Strong understanding of Power Platform components (Power Apps, Power Automate, Dataverse).Experience with security roles, business process flows, and compliance frameworks.Hands-on exposure to data migration, integration frameworks, and third-party connectors .Proficiency in functional documentation, UAT, training, and enablement materials.Familiarity with Agile methodologies and delivery tools such as Azure DevOps .Excellent stakeholder engagement, communication, and presentation skills.Preferred Certifications :
MB-210 : Dynamics 365 SalesMB-230 : Dynamics 365 Customer ServiceMB-220 : Dynamics 365 MarketingMB-240 : Dynamics 365 Field ServicePL-200 : Power Platform Functional ConsultantPL-600 : Power Platform Solution ArchitectWhat We Offer
Opportunity to lead enterprise-scale CRM transformation projects across industries.Work in a Microsoft-certified environment with continuous learning, certifications, and early platform access.Collaborative culture that values delivery excellence, innovation, and thought leadership.Exposure to the full Microsoft Business Applications stack and cross-functional teams.Competitive compensation and benefits aligned to senior consulting roles.Our Core Values
Hard work
PassionDeterminationKindnessIf you are passionate about helping organizations elevate customer engagement through Microsoft Dynamics 365 CE , we’d love to hear from you.
