Key Responsibilities :
- Diagnose, analyze, and resolve complex techno-functional issues in Oracle Cloud Financials (v12+).
- Provide expert support for Oracle Financial Modules including GL, AP, AR, FA, IBY, PA, CST, ZX, PSA, and deliver implementation guidance tailored to diverse business needs.
- Utilize advanced technical skills (SQL, PLSQL, OTBI / BIP / FRS, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, payment integration, personalization) to optimize customer solutions.
- Map product functionality to customer business processes and advise on practical solutions for unique scenarios.
- Manage customer communications effectively, assess critical situations, set realistic expectations, and mobilize resources as needed.
- Participate in continuous process improvement initiatives to enhance operational excellence.
- Collaborate with peer teams for issue resolution and knowledge sharing across the organization.
- Develop and maintain comprehensive documentation of system architecture, design, operations, support, and testing activities.
- Work in rotational shifts, including evenings and nights.
Skills Required
Sql, Plsql, Otbi, Bip, Frs