Purpose -
- The Incumbent will be responsible for the leadership, development and capability uplift of the Deal Ready Associates to support bankers to deliver a superior customer service for all lending transactions.
- The Lead will drive operational efficiency and productivity and ensure we meet our risk and compliance obligations whilst supporting our customers to achieve their goals.
- The function covers all type of lending including simple and complex loans, increases, decreases and renewals.
- The role has direct accountability for input quality, file compliance, operational efficiency, customer NPS and time to decision for all B&PB initiated lending
- The role is key to enable the B&PB business performance and growth by creating a customer focused service excellence culture, supporting bankers in meeting customer needs and driving an effective and efficient operations.
- Proactively manage risk, meeting all policy and compliance requirements;
- perform controls;
- adhere to process and procedures pertinent to role;
and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
Must Have Skills -
Excellent Interpersonal skillsShould have ability to evaluate applications, financial statements, credit history etc. (Pre / live / post underwriting experience)Deep understanding of banking credit products, Knowledge of regulatory and compliance requirements.Strong numerical ability to assess data and financial metrics.Knowledge and experience of lending processes and credit experience