ServiceNow Implementation & Platform Specialist

ServiceNow Implementation & Platform Specialist

These two roles are focused on broader ServiceNow platform implementation, major version upgrades, cloning, and providing comprehensive technical guidance to clients across various modules.

Responsibilities :

• Assist in the design, development, and implementation of diverse ServiceNow modules such as ITSM, ITOM (including Discovery, Service Mapping, Event Management), Integrations, and CMDB, ensuring adherence to best practices.
• Demonstrable experience in planning, executing, and validating ServiceNow Platform Upgrades and Cloning processes, including post-clone activities and troubleshooting.
• Work closely with clients and stakeholders to thoroughly understand their business requirements and provide expert technical guidance, solutioning, and advisory services.
• Develop and configure a wide array of ServiceNow components, including workflows, business rules, client scripts, UI policies, UI actions, script includes, notifications, and various integrations (e.g., REST, SOAP, custom integrations).
• Conduct rigorous testing and validation of ServiceNow solutions, including unit testing, integration testing, and user acceptance testing, to ensure they meet specified business requirements and quality standards.
• Troubleshoot and resolve complex issues related to various ServiceNow modules, providing timely and effective support to clients and ensuring minimal disruption to operations.
• Create and maintain comprehensive and high-quality technical documentation for ServiceNow solutions, including design specifications, configuration guides, integration documentation, and troubleshooting procedures.
• Collaborate effectively with cross-functional teams, including project managers, business analysts, other developers, and quality assurance, to ensure seamless integration and data flow across different ServiceNow modules and external systems.
• Stay current with the latest ServiceNow updates, releases, new features, and best practices to ensure optimal solution delivery and platform utilization.

Required Skills & Experience :

General Requirements for All Positions :

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