Manager

Principal Accountabilities (Role & responsibilities) :

• Overseeing staff members and ensuring the accurate and timely invoicing of customers.
• Setting payment collection goals and targets for the department.
• Take follow-up on a collection of billed amounts.
• Creating and implementing a strategy to improve the collection of outstanding credit.
• Implementing collection policies and procedures to avoid excessive outstanding credit.
• Implementing deadlines for invoicing and payment collection.
• Preparing monthly feedback reports on payment collections.
• Training and mentoring of staff members in the collections department.
• Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS reports, and reviewing collection feedback on a daily, weekly & monthly basis.
• Monitor customer accounts, flagging likely cases of default or delayed payment.
• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements.

Qualification / Competencies :

Skills Required

collections management, Invoicing, Accounts Receivable