[16 / 10 / 2025] Call Center Representative

Role Description

This is a full-time on-site role for a Call Center Representative located in Mumbai. The Call Center Representative will be responsible for handling inbound and outbound customer calls, managing customer enquiries, providing accurate information, resolving customer issues, and ensuring customer satisfaction. The role involves maintaining customer records, following company protocols and processes, and maintaining a high level of professionalism in customer interactions.

Qualifications

• Customer Service Representatives and Customer Support skills
• Strong Interpersonal Skills
• Dedicated to achieving high levels of Customer Satisfaction
• Basic Computer Literacy skills
• Excellent communication and problem-solving skills
• Ability to work effectively in a team environment
• Previous experience in call center operations is a plus
• High school diploma or equivalent