Strategic Initiatives Manager

About the Company

At Zenskar, we’ve proven product–market fit and are scaling fast. We’re now building out our Customer Success & Solutions function — and we’re looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow . If you’re looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you’re excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch , we’d love to talk. You’ll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience — from pre-sales to go-live to expansion.

About the Role

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers / prospective clients.

Responsibilities

Pre-Sales : Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients

Pilot & Onboarding : Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches

Post Go-Live Success : Continuously assess client health / satisfaction. Collaborate with our product and engineering teams to resolve issues

Client Relations : Be the voice of our clients. Maintain open communication channels with clients

Bridge to Product / Engineering : Translate client needs into action items. Keep clients informed on project progress and anticipate any delays

Documentation : Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support

Diverse Contributions : To the extent that bandwidth allows, get involved in other aspects of the business e.G. sales, operations, marketing etc

Qualifications

4-6 years of experience of building a startup, other relevant operational roles or consulting.

Prior SaaS experience is not necessary but a solid hustle + founder’s mindset is — to thrive under the uncertainty that comes with an early stage setup.

• Strong first principles understanding of business fundamentals;
• an ability to understand the product at a granular level;

an ability to empathizewith the end-user, and understand their pain points.

Strong project management skills and proactiveness.

Comfortable working in US time zones (~3 : 30 am IST) to directly engage with customers.

Ability to empathize deeply with customers, understand pain points, and translate them into solutions.

Entrepreneurial mindset : thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.

(Preferred) Computer science or technical background — able to understand product at a granular level, with basic coding ability.

(Preferred) Familiarity with accounting, revenue recognition, billing, or finance operations .

High ownership, proactive communication, and bias for action.

Collaborative, low-ego personality with a sense of humor.

Not taking yourself too seriously : )

Pay range and compensation package

OTE : INR 25 - 35 lacs

ESOPs