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Service Project Manager

Service Project Manager

Live ConnectionsKozhikode, IN
17 hours ago
Job description

Service Delivery Manager (Life Sciences Domain)

Please share me only if your match the requirement others stay away!

Hiring : Service Delivery Manager (Life Sciences Domain)

Location : Chennai

Experience : 12–18 Years

Notice Period : Immediate to 30 Days

Role Overview

We are seeking an experienced Service Delivery Manager (SDM) with a strong background in Life Sciences IT operations , specifically across Manufacturing (MES) and Quality (QMS / GxP) applications. The SDM will lead managed support, service operations, and delivery for mission-critical pharma applications — ensuring compliance, stability, and operational excellence.

Key Responsibilities

  • Service & Team Leadership :
  • Lead and manage a shift-based L2 / L3 support team in Chennai for Pharma Manufacturing & Quality applications (MES, QMS, LIMS, EBR).
  • Operational Management :
  • Drive Incident, Problem, Change, and Release Management aligned with ITIL best practices.
  • Ensure adherence to defined SLAs, KPIs, and continuous operational improvement.
  • Stakeholder & Vendor Collaboration :
  • Serve as the primary escalation and communication point for clients, business partners, and vendors.
  • Oversee service performance reviews and drive accountability.
  • Compliance & GxP Oversight :
  • Ensure all operations and deployments comply with GxP, audit, and validation requirements.
  • Review and maintain system validation and SOP documentation.
  • Continuous Improvement :
  • Identify recurring issues and implement automation or process enhancements for service optimization.

Required Skills & Experience

  • Experience : 12–18 years in IT, with substantial experience managing application managed support in Pharmaceutical / Life Sciences environments.
  • Applications Exposure : MES (e.g., PAS-X, Rockwell, POMS ) and QMS (e.g., TrackWise, Veeva QualityDocs ).
  • Regulatory Understanding : Hands-on experience working in GxP-regulated systems and validated environments.
  • Certifications : ITIL v4 (preferred).
  • Domain : Life Sciences background is mandatory for this role.

    • Nice to Have

  • Experience in Pharma Manufacturing processes .
  • Familiarity with automation, analytics, or AI-led support tools for application management.

    • Work Schedule

  • Shift-based (24x7 support model) – Flexibility for global operations required.

    • Mail your update profile to victorpaul@livecjobs.com

    With Regards,

    Victor

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