Mashreq - Manager - Corporate KYC Operations

Overseeing daily operations, ensuring customer service excellence, managing staff, and maintaining compliance with regulations.

• Continuously identify & implement process, system and customer journey improvement opportunities, improving process efficiency, reducing TAT and improving CX.
• To ensure the bank is not exposed to financial, regulatory and reputational risk through ensuring we maintain dealing with the right customer profiles.
• Liaise regularly applying a flexible working approach with stakeholders to ensure a smooth periodic and interim KYC update process, and resolving complex daily issues : Compliance, Business, IBG branches, operations teams, or other support teams that have any involvement in the relationship.
• To support the implementation of policies and procedures that result from changes in Compliance directives or local laws and regulations and embedding such rules and regulations as part of the process.
• Maintain ongoing awareness / current knowledge of all applicable internal / external compliance requirements and existing / emerging legal / statutory / regulatory environment identifying any issues that could impact the bank.
• Take initiative and play an active role to promote self-identification and appropriate reporting of issues across the division and provide support to business units in addressing irregularities and deficiencies.
• Assist in responding to Compliance / Sanctions / AML related queries / investigations in a timely manner.
• Prepare regular reports for Management review (process irregularities, monthly statistics, productivity).

(ref : iimjobs.com)