Assistant Manager - North (Mid-Market)

Job Description :

We are looking for a highly motivated and experienced Key Account Managers

(KAM) to join our team. In this role, you will be responsible for managing and

nurturing relationships with existing clients, ensuring their satisfaction, and

driving long-term partnerships. You will leverage your expertise in

relationship management and sales to cross-sell and upsell products and

services that meet the evolving needs of our clients.

Key Responsibilities :

• . Client Relationship Management :
• . Serve as the primary point of contact for key clients, building strong,

long-term relationships to ensure high levels of client satisfaction and

retention.

understand their business needs and provide tailored solutions.

offerings.

identifying opportunities for growth through cross-selling and upselling.

for improvement, and areas of opportunity.

to ensure that the client's needs are met and exceeded.

services that align with the client's needs and strategic goals.

possible solutions to drive mutual growth.

they can solve their business challenges.

retention, to ensure that clients are receiving the expected value.

and clients, highlighting successes, growth opportunities, and areas of

improvement.

potential contract renewals.

feedback is integrated into service delivery and product development.

solutions that align with both the client's goals and company capabilities.

cross-functionally to ensure issues are resolved quickly and effectively.

disruptions or product updates.

to provide insights to clients and the internal team.

requests. Required Qualifications :

ideally within SAAS industry.

through cross-selling and upselling.

influence, negotiate, and build trust with C-level executives and key

stakeholders.

sales cycles.

client's needs are met.

degree is a plus.

learn quickly).

deadlines and achieving KPIs. Key Performance Indicators (KPIs) :

Skills Required

Relationship Management, CRM Tools, Account Strategy, Key Account Management