Client Delivery Leader

About Birlasoft :

Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance agility, resilience, and customer experience. Part of the CKA Birla Group and led by Chairman Mrs. Amita Birla, Birlasofts nearly 12,000 professionals drive innovation while building a diverse, inclusive, and learning-oriented culture. With a strong focus on sustainability and long-term value creation, Birlasoft transforms enterprises and communities, earning its reputation as a trusted partner and one of the best places to work

About the Job : We are hiring a Delivery Leader with deep expertise in the insurance domain, particularly Property & Casualty (P&C), to drive account growth, profitability, and delivery excellence. This role involves working with leading insurance clients, managing large programs, and bringing innovation and transformation to business operations. The ideal candidate will have experience in strategy implementation, product / service design, and client engagement, preferably with US-based P&C insurance clients.

Title : Delivery Manager

Job Location : Noida

Educational Background : Bachelor's degree in computer science, Management Information Systems, Mathematics or related field is strongly preferred.

Key Responsibilities :

• Drive account-level P&L, revenue, margin, and operational metrics.
• Lead client relationships, renewals, and cross-sell opportunities.
• Support sales and delivery teams with proposals and domain offerings.
• Oversee project and program delivery, ensuring quality and timely execution.
• Manage performance, career development, and team engagement.
• Plan and manage resource utilization and staffing readiness.
• Identify training needs and promote knowledge sharing through whitepapers and articles.
• Collaborate with cross-functional teams to align delivery with strategic goals.
• Ensure compliance with client SLAs, KPIs, and regulatory standards.
• Drive innovation and continuous improvement across delivery processes.
• Monitor account health and proactively address risks and escalations.
• Represent the organization in client governance and strategic planning forums.

Skills Required :