Assistant Manager
ConfidentialNavi Mumbai, Thane, Mumbai City4 days ago
Job descriptionPlan and control all available resources to ensure achievement of agreed service standards; facilitate continuous improvement and to maintain costs within agreed budgets. Manage, motivate, develop counsel, and appraise direct reports ensuring that their individual and collective performance and that of their teams meets the current and planned future needs of the business. Monitor the quality of service provided by the back-office team to ensure achievement of agreed service standards; regularly reviewing customer satisfaction and recommending / undertaking appropriate action to continually improve performance including regular coaching for TMs and advisers providing feedback and support. Monitor and manage operational performance, taking / initiating appropriate action to ensure continued achievement of agreed service standards, productivity, and availability; taking personal control where required in cases of severe disruption, e.g. system breakdown or major difficulty. Manage and resolution of major systems problems / IT faults / crises including the coordination of support from other parties until all issues have been satisfactorily resolved and service has been fully restored in a timely manner and with minimal customer impact. Contribute to the formulation of ideas and plans to enhance the overall provision / reliability of service identifying, recommending and initiating changes to systems / procedures to facilitate continuous improvement. To lead and set an example of the Groups Values day to day and in all interactions, promoting this behaviour and supporting TMs. To carry out regular check ins with TMs, observations to support and validate feedback ensuring change is implemented and embedded. Support TMs with wellness support and absence management including HR procedures. Adhering to Information Security Policies and Procedures of TP. Ensuring compliance to Information Security Policies and Procedures Understand and Comply with Information Security Policies. Understand and Comply with Information Security Policies and Procedures and report all security incidents Protect information entrusted to you. Follow the information labelling and handling procedures based on the classification level of the asset Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy Comply with the Non-Disclosure Agreement . Efficiency of planning Efficiency of crisis management / co-ordination Has a lead role and works well alone and as part of a team Achievement of agreed service standards Customer satisfaction. Measured through NPS and VOYC Motivation and efficiency of team Contribution to and efficiency of planning Effective resolution of difficult issues and problems Accuracy and volume of personal and teams work Quality of staff management and development Quality and success of continuous improvement initiatives Customer excellence Care and excellence Supports with development Communication and impact Managing relationships Decision making Coaching and feedback Delivering change and improvements Delivering results.
Job Summary :
- To organize and direct the resources of a Back office wider team / crew to ensure a high-quality, cost-effective account servicing facility is provided to all customers. To ensure that care and support is given to all colleagues and customers.
FUNCTIONAL / OPERATIONAL :
General Security :
Specific security responsibility :
Competencies and Specific Skills
Key Capabilities :
Skills Required
BPO Hiring, Assistant Manager, Team Lead
Create a job alert for this search
Assistant Manager • Navi Mumbai, Thane, Mumbai City
Related jobs
- Promoted
Assistant Manager Training
Policybazaar.comMumbai, Maharashtra, India Assistant Manager Training - Mumbai (Malad West).We are seeking a results-driven Training Manager to join our team at Policybazaar for our.
You will be responsible for leading the training function,...Show moreLast updated: 23 days ago
- Promoted
Assistant Manager-Business Finance
Rubicon Research LimitedThane, Maharashtra, India Rubicon Research Limited is a fast-growing pharmaceutical formulation company delivering value to our customers and investors by developing, manufacturing, and marketing branded specialty and gener...Show moreLast updated: 30+ days ago
- Promoted
- New!
Assistant Manager Research Development
Parle Tableting Technologies Pvt Ltddombivli, maharashtra, in Mechanical / Production / Instrumentation.Experience in the Marketing of industrial products sales is preferred.Lead, guide, and mentor a team of.
Allocate tasks, monitor performance, and ensure team ...Show moreLast updated: 12 hours ago
- Promoted
Assistant Manager Training
TPmumbai, maharashtra, in We are Hiring for Assistant Training Manager- BFSI.Candidate will relevant exp in International BFSI or Banking are eligible.
Should be able to communicate fluently with grammatically correct spoken...Show moreLast updated: 30+ days ago
- Promoted
Assistant Manager-AAS-Bangalore / Mumbai / Hyderabad
BDO IndiaMumbai, Maharashtra, India About Accounting Advisory : Our Accounting Advisory Services team is well experienced in the implementation of Indian GAAP / Ind AS / IFRS including complex technical issues arising at the time of ...Show moreLast updated: 2 days ago
- Promoted
Assistant Manager
TPMumbai, Maharashtra, India Job Title : Assistant Manager – Legal (Criminal Litigation) Location : [Malad, Mumbai] Employment Type : Full-Time Department : Legal & Compliance Job Summary : We are seeking a qualified legal profes...Show moreLast updated: 30+ days ago
- Promoted
- New!
Assistant Manager - LinkedIn Ads & ABM
Radical Minds Technologies Pvt. Ltd.dombivli, maharashtra, in Job Description : Assistant Manager - LinkedIn Ads & ABM.Department : Performance Marketing / Growth.We are seeking a highly skilled Assistant Manager to own, strategize, and execute our LinkedIn Adv...Show moreLast updated: 12 hours ago
- Promoted
- New!
Assistant Manager - Food R&G
Swiggythane, maharashtra, in Employees will work from office.Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands.With a presence in 50...Show moreLast updated: 13 hours ago
- Promoted
- New!
Assistant Sales Manager
Shakti Hormann Pvt. Ltd.thane, maharashtra, in It is part of the German Hörmann Group, known globally for doors, shutters, and loading-bay systems.In India, Shakti Hörmann supplies products such as fire-rated doors, industrial doors, residentia...Show moreLast updated: 12 hours ago
- Promoted
Assistant Manager- Operations
Staffing Bench HR SolutionsThane, Maharashtra, India Skills : - Minimum 3+ years of Team Handling experience at Banking or BFSI contact centre.Strong leadership abilities to guide, inspire, and manage a diverse team effectively.Excellent verbal and wr...Show moreLast updated: 15 days ago
- Promoted
Assistant Manager-Institutional Relations
CLIRNETdombivli, maharashtra, in The Associate – Global Projects will play a key role in expanding CLIRNET’s global network by establishing partnerships with medical institutions, associations, and healthcare organizations worldwi...Show moreLast updated: 2 days ago
- Promoted
Assistant Manager - F&A - Mumbai
BDO IndiaMumbai, India Manage general ledger accounting and monthly financial close processes.Support statutory, tax, and transfer pricing (TP) audits.
Ensure monthly and quarterly tax compliances (GST, TDS, income tax, e...Show moreLast updated: 1 day ago
- Promoted
Assistant Manager
SCHOTT Poonawallamumbai, maharashtra, in We are seeking a Market & Business Development Specialist to drive growth, develop market intelligence, and strengthen customer relationships for our Pharma Packaging Solutions (Vials, Ampoules, Sy...Show moreLast updated: 1 day ago
- Promoted
Assistant Manager - Design
EmeritusThane, IN Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 2 days ago
- Promoted
Assistant Manager Sales Operations
Interview Kickstartthane, maharashtra, in Interviews can be hard, especially at top tech companies like Google, Facebook, and Netflix.Many candidates fall short simply because they aren’t adequately prepared.
Our acclaimed courses specialis...Show moreLast updated: 2 days ago
- Promoted
Assistant Manager
Blue Star Limitedmumbai, maharashtra, in Job Title - Assistant Manager -Electrical sales - Tendering, Bidding, Estimation.Blue Star is India's leading Heating, Ventilation, Air conditioning and Commercial Refrigeration (HVAC&R) Company wi...Show moreLast updated: 2 days ago
- Promoted
Assistant Manager
DeloitteMumbai, Maharashtra, India Business Process Solutions Your potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your pote...Show moreLast updated: 30+ days ago
- Promoted
Assistant Store Manager
Le Creusetmumbai, maharashtra, in At Le Creuset, every dish begins with a story - and every story begins with people.Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memori...Show moreLast updated: 22 days ago