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[Urgent] Information Technology Specialist

[Urgent] Information Technology Specialist

Sharp BrainsAhmedabad, Gujarat, India
6 hours ago
Job description

Key Responsibilities :

  • Provide first-level contact and support for end users via phone, email, remote desktop, or in person.
  • Troubleshoot and resolve hardware, software, and network-related issues (Windows, macOS, printers, VPNs, etc.).
  • Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment.
  • Support Office 365 applications, Active Directory, and other enterprise software tools.
  • Log and track all incidents and service requests using a ticketing system (e.g., ServiceNow, Jira, Freshservice).
  • Escalate unresolved issues to higher-level support teams as necessary.
  • Assist with onboarding and offboarding of employees (account creation, device setup, access management).
  • Maintain IT asset inventory and ensure compliance with company IT policies.
  • Assist in setting up and maintaining conference room equipment, AV systems, and telephony.
  • Perform routine system updates, patching, and maintenance tasks.

Required Qualifications :

  • Associate or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
  • 1–3 years of experience in desktop or technical support.
  • Proficient with Windows 10 / 11, macOS, Office 365, and standard office software.
  • Basic understanding of networking (TCP / IP, DNS, DHCP, VPN).
  • Familiarity with Active Directory, user / group administration, and file permissions.
  • Strong customer service and communication skills.
  • Ability to troubleshoot and resolve technical issues independently.

    • Preferred Qualifications :

  • CompTIA A+, Network+, or Microsoft certifications (e.g., MTA, MCP).
  • Experience with ITSM / ticketing systems.
  • Experience in enterprise environments supporting 100+ users.
  • Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, RDP).
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    Information Technology Specialist • Ahmedabad, Gujarat, India