Data Support Specialist

Responsibilities :

• 24x7 production support for all Data Engineering Technology application jobs and processes
• Solid understanding of data pipelines, transforms, and step functions in AWS Glue
• Monitoring of all application jobs and processes in Redwood Scheduler, AWS, and Azure
• Lead a group of engineers working 24x7
• Troubleshooting and resolving all failures
• Proactively identify pipeline failures and quickly analyze the root cause
• Batch job / report performance monitoring and optimization
• Incident creation, triaging, and resolution
• Proactive communication of issues and job / process delays
• Drive P1 / P2 incident calls by triaging issues and collaborating with internal and external stakeholders
• Sense of ownership and accountability for tasks
• Provide daily load status reports
• Post-patching application validation
• Manage and maintain knowledge database / repository and runbooks
• Regression testing / job execution in a non-prod environment (e.g., application upgrade testing)
• Post-incident analysis and problem ticket creation and management
• Provide evidence about production processes as required by audit
• Support disaster recovery (DR) and business continuity planning (BCP) activities
• Identify improvement areas and propose solutions

Required Technical Skillset :

Preferred Skillset :

Skills Required

AWS Glue, Redwood, Cloudwatch, Etl, Sql, Data Support