Knowledge Management Specialist (Oracle EBS / Oracle Fusion | ITIL Certified)

Knowledge Management Specialist (Oracle EBS / Oracle Fusion | ITIL Certified) Location : Noida

Mode : Work From Office

Type : Contract to Hire (FTC)

Experience : 2–4 Years

Salary : max cap Up to 10 LPA

About the Role We are hiring a Knowledge Management Specialist with strong experience in Oracle E-Business Suite (EBS) or Oracle Fusion Applications . The ideal candidate must be ITIL v3 / v4 certified and skilled in building, maintaining, and optimizing Knowledge Bases, SOPs, and process documentation within an IT Service Management environment.

This role directly supports Oracle EBS / Fusion support teams by improving documentation quality, accelerating ticket resolution, and ensuring ITIL-aligned knowledge governance.

Key Responsibilities Create, update, and maintain Knowledge Base Articles (KBAs), SOPs, FAQs, and User Guides for Oracle EBS / Fusion modules.

Capture tacit technical knowledge from L1, L2, and L3 teams and convert it into structured documentation.

Manage the full Knowledge Management lifecycle – creation, validation, approval, publishing, and archiving.

Ensure alignment of all content with ITIL Incident, Problem, and Change Management processes.

Maintain content version control, quality checks, and compliance with knowledge governance standards.

Build dashboards, reports, and analytics to monitor knowledge usage and effectiveness.

Conduct periodic knowledge review workshops with functional / technical SMEs.

Train teams on how to access, use, and contribute to the Knowledge Base.

Work closely with Oracle EBS / Fusion support teams to ensure documentation accuracy and relevance.

Required Skills & Qualifications 2 to 4 years of experience with Oracle EBS or Oracle Fusion Applications (Financials / OIC / EPM preferred).

ITIL v3 or ITIL 4 Foundation certification is mandatory.

Hands-on expertise with ServiceNow, Topdesk, Confluence, or similar ITSM / KM tools .

Strong skills in technical writing, documentation, SOP drafting, and knowledge structuring.

Excellent communication skills and the ability to simplify complex technical concepts.

Proficiency in PowerPoint, Excel, and documentation templates .

Experience working in ITSM or ERP support environments.

Preferred (Good to Have) Exposure to ITIL governance frameworks and knowledge audits.

Experience with Oracle EBS Financials or Fusion Financial modules.

Ability to design visually structured documents and training materials.

Experience supporting ERP or cloud-based environments.

Why Join Us? Opportunity to work closely with Oracle EBS / Fusion support teams.

High-impact role that improves operational efficiency.

Structured career path within IT Service Management & ERP documentation.

Work with global stakeholders and senior SMEs.