Team Lead, KYC & Fraud Operations

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.

About the role

We are seeking a dynamic KYC Operations Team Leader to manage customer onboarding and ensure adherence to Rippling’s KYC / KYB Programs. The role involves supervising a team in a fast-paced environment, working with cross-functional teams to maintain compliance with our AML / KYC / KYB policies. As a key leader, you will oversee operations in over 140 countries and 51 currencies, designing processes that enhance the customer onboarding experience.

What you will do

Lead a team of KYC / Fraud Investigation Analysts, ensuring Rippling complies with AML / KYC / KYB regulations. Oversee KYC & Fraud operations, designing processes that align with compliance policies while delivering exceptional customer experiences.

• Manage the review process, liaising with analysts to resolve delays or escalations.
• Spearhead people management and development to meet Key Performance Indicators and SLAs.
• Perform quality checks on the work of Analysts to ensure high accuracy and compliance standards.
• Facilitate effective customer communications, addressing queries and concerns to ensure a smooth onboarding process.
• Collaborate with the relevant stakeholders and implement process enhancements.
• Provide detailed reporting on KYC / Fraud onboarding processes
• Maintain strong ethical standards and manage sensitive information effectively.
• Operate independently, exercising judgment and autonomy in decision-making.

What you will need

Additional Information

This is a hybrid role requiring three days a week in our Bangalore office. The role may require a rotation schedule that includes EST hours