Manager Resident Relations

Role : To ensure a premium living experience for all residents, serving as the key link between residents, and facilities team.

Responsibilities :

• Primary Liaison : Serve as the main point of contact for all resident inquiries, concerns, and communications.
• Service Excellence : Ensure top-tier customer service and satisfaction, exceeding resident expectations in a luxury environment.
• Facilities Coordination : Collaborate closely with the facilities team for efficient scheduling and oversight of all facilities related matters including maintenance, housekeeping, security etc.
• Issue Resolution : Mediate and resolve resident conflicts and enforce community rules and regulations fairly and consistently.
• Community Engagement : Plan and execute events and initiatives to foster a vibrant community atmosphere.
• Operational Oversight : Manage day-to-day administration, track requests, and conduct regular property inspections.

Qualifications :

Required Skills :